EFFECTIVE ACTION (Turning Outrage into Effective Action) Effective Action v2.30 REGISTRATION $5 EFFECTIVE ACTION Take EFFECTIVE ACTION on any issue Best strategies of the most effective grassroots groups. Using easy to understand concepts, EFFECTIVE ACTION takes you step by step through the process of setting up to take action. This is a must-have program for groups starting out, and it contains challenging new insights for groups already formed. By helping you avoid the common mistakes it allows you to focus more of your energy into resolving your issue. the user can view the Sections: Transforming Emotion into Commitment; Seeing The Situation Clearly; Seeing the Balance Of Power; Choosing A Position; Forming a Group; Role Playing; Advanced Role Playing; Strategy; Strategy Role Playing Session; Expanded Group; Guidelines For Action; Show of Strength; Limited Role of Confrontation; Backup System; Resolution By Strength; Resolution By Negotiation. ; EFFECTIVE ACTION uses a strategy of raising concerns while minimizing the use of confrontation to avoid alienating potential supporters. Your group can then work to build a broad base of support in your community for having your concerns addressed. This approach has been shown to be highly effective in bringing together people who do not normally work together on issues. SHAREWARE: Shareware provides an alternative to expensive commercial software by allowing you to try out software (for free) to find programs that really meet your needs. Once you find a Shareware program that you want to continue to use you can support the program by becoming a Registered User. YOU DECIDE THE FUTURE OF SHAREWARE: What happens when people use Shareware programs without becoming Registered Users? Some Shareware authors have gone back to writing commercial software and stopped writing Shareware programs. This means less Shareware to choose from. Other authors have modified the Shareware concept and release programs that allow you to try out their program but important functions are disabled and you must register to receive a fully functional version. We are committed to releasing fully functional programs because we believe that the information in this program needs to be available to as many people as possible so that people can take an active part in shaping the future of their communities. Our hope is that informed users will see the value in supporting the work that went into this program and REGISTER. To make this easier we are asking for a REALLY LOW Registration Fee of ONLY $5. >> Please support this work and the Shareware concept by sending in your << Registration now. To learn more about Registration and see additional benefits BENEFITS OF REGISTRATION: CONTACT LIST FOR OTHER GROUPS: Upon registration you can choose to receive a Directory of other Registered Users (and the issues they are working on). This Directory is to encourage contact between groups and a sharing of the most up to date information on issues. SUPPORT FOR THIS WORK: As a Registered User you will be supporting the work that went into the design and development of this program. Take a moment to consider the value of this program to your group. (in terms of time saved, problems avoided, increased effectiveness, etc) We believe that groups (like yours), that have found this program useful, will want to show their appreciation and support by becoming Registered Users The Registration Fee For A Group Using This Program Is ONLY $5. We welcome comments and suggestions from ALL our users. Do what you can to support us in this work. >>> REGISTRATION FORM <<< GROUPS NAME: CONTACT PERSON: ADDRESS: TOWN OR CITY: STATE: ZIP CODE: (COUNTRY:) EMail address of someone in your group willing to receive your group's EMail Please list full EMail Address: (ie:Internet address):_______________________ YOUR GROUPS AREAS OF INTEREST: (Issues): ____________________________________ Registration Fee is: $5.00 Enclosed $ _______ A Registered Users Directory is available to encourage contact between groups and a sharing of the most up-to-date information on the issues. (Any Registered User listed in the Directory can receive a copy.) Optional Listing In Users Directory: (Check one) >>__ YES Our group wants to be added to and receive a copy of the Registered Users Directory. I understand this listing is for our own use and no commercial use is allowed. >> Sign Here: _______________________________ >>___NO Our group does not want to be listed in the Directory. -- Your Comments And Suggestions For Improving This Program: -- YOUR ASSURANCE OF SUPPORT: We will acknowledge in writing receipt of your registration. We provide support by mail for Registered Users. If you have any problems with this program or would like to make suggestions for improving this software. Please write us at: Cicada Ridge Software 212 Wilson Rd Colton, NY 13625-9733 USER AGREEMENT: On our part we have made every effort to make sure all the information in this program is accurate and we have tried to present a strategy that covers as many different types of situations as possible. No method can be 100% sure of success under all conditions and in all circumstances. Because you are closer to the situation and because you will have to live with the consequences of your decisions YOU MUST RELY ON YOUR OWN BEST JUDGEMENT as to how or if the information in this program applies to your particular situation The Writers Of This Program Can Not Be Held Responsible For Your Decisions. USE OF THIS PROGRAM CONSTITUTES ACCEPTANCE OF THIS AGREEMENT. COPYRIGHT: The Software and text of this program are copyrighted and the authors retain all rights except as stated herein. NOTICE TO VENDERS: Anyone distributing the EFFECTIVE ACTION SOFTWARE for any kind of remuneration must first contact CICADA RIDGE SOFTWARE at the address below for authorization. This authorization will be automatically granted to distributors recognized by the (ASP) as adhering to its guidelines for shareware distributors, and such distributors may begin offering EFFECTIVE ACTION immediately (However CICADA RIDGE SOFTWARE must still be advised so that the distributor can be kept up-to-date with the latest version of EFFECTIVE ACTION). ---------- < SUMMARY 1 > TRANSFORMING EMOTION INTO A COMMITMENT TO TAKE EFFECTIVE ACTION: << EMOTIONS: KEY MOTIVATION: >> Emotions play a key role in getting people involved in an issue. Many people first become involved when they feel something important to them is threatened. Their response to that threat (Self Defense Response) often motivates them to join with others to take action. << WHAT ARE YOU GOING TO DO? >> You're concerned and upset. You may want to talk to your friends and neighbors about the problem, but are you willing to do something about it? If you are willing to do something, you may want to take some action to feel less threatened, but will that action have a positive effect on your situation? << CRITICAL CHOICE: TWO PATHS AVAILABLE: >> Often people are `taken over' by the Self Defense Response. Driven by feelings of fear and anger, they begin by acting out how they feel and spread their outrage out into the community, alienating many potential supporters. The more effective people are the ones who have realized the dangers of acting out their emotions and have instead chosen to channel this important energy constructively to take action to deal with their situation. ** YOUR PRESENT SITUATION: You have been drawn into an issue that concerns you. You may be considering taking some kind of action or hoping to join with others who are planning action. Perhaps, you're not quite sure what to do next. YOU ARE NOT ALONE: With a number of serious issues are facing us as a society, many people have found themselves in your situation and decided to get involved. WHAT HAVE OTHERS DONE? Many groups have formed around issues. Some have been very effective, others have not. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** WHAT HAVE WE LEARNED? Certain types of groups have been more effective than others. This program is based on the approach used by the more effective groups and on observations and insights from people with experience in grassroots work. It has been designed to help you avoid the most common mistakes and bring you, step by step, through the process of setting up a group to take effective action. WHAT DO I DO NOW? First, it is very important to begin by understanding how you feel. HOW DO YOU FEEL? Identify how you feel about what's happening to you. People often experience feelings ranging from helplessness and fear to anger and outrage. ** YOUR FEELINGS ARE A NATURAL REACTION TO THREAT: A potentially threatening situation triggers the instinctive Fight or Flight Reaction. It's the body's natural response to threat. SOMETHING VITAL TO YOU IS BEING THREATENED: It may be a direct threat, for example, a threat to your job, your health, your children, your property, your neighborhood or your lifestyle. It may be an indirect threat, for example, a threat to your view of a sane and healthy world, to your sense of a free and democratic society or a sustainable environment. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** SURVIVING THE THREAT: THE FIGHT OR FLIGHT RESPONSE: Your feelings come from the basic instinct for self preservation. In a natural setting threat often comes in the form of a physical attack and the Fight or Flight Response is triggered to prepare you both physically and emotionally to meet the threat. The intensity of the response can range from mild (concern) to extreme (outrage). You may feel fear (flight reaction) or anger (fight reaction). Often there is a combination of both. If escape is unlikely then anger and outrage predominate as your body prepares for a fight. This reaction is so intense that it involves the whole body. Adrenaline is released into the blood increasing the heart rate and blood pressure. Blood circulation increases to the muscles in preparation for muscle activity and decreases to the skin to lessen the chance of bleeding from surface wounds. There is also decreased sensitivity to pain. All of your body's resources are mobilized to prepare to survive the threat. ** THE SELF DEFENSE RESPONSE: WELL ADAPTED IN NATURE: When you are facing the threat of physical attack, the Self Defense Response is well adapted. It allows you to react automatically to a situation where a few seconds delay could mean the difference between life and death. IN PRESENT SITUATION THE RESPONSE NEEDS TO BE CHANNELED CONSTRUCTIVELY: In a modern setting in the context of resolving an issue, an automatic physical response is not appropriate. You have time to consider your options carefully. Although the emotional and physical energy generated by the Self Defense Response needs to be modified in the context of resolving an issue, the basic goal is the same as in a natural setting. You need to use this energy to prepare to take action to address the situation threatening you. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** EXPRESSING OUTRAGE: OFTEN AN UNCONSCIOUS REACTION: Without actually making a decision many groups find themselves taking action to express their outrage. Having, in effect, taken the expression of outrage as their goal, they frame the issue in terms of sides and take a confrontational approach. This offends and alienates many potential supporters and polarizes people by forcing them to choose sides before they fully understand the issue. Resistance develops in the community to the groups confrontational approach at a time when the group needs to be reaching out for support. As a result they have difficulty making progress. This can lead to more frustration and anger within the group. Feeling forced to more extreme behavior to have an effect, they may take actions that can discredit their group with the community. The danger is that the important and legitimate concerns raised by the group may be largely ignored because people are put off by the groups confrontational approach. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** CHANNELING YOUR EMOTIONS CONSTRUCTIVELY: A CONSCIOUS DECISION: Effective groups are the ones that have seen the need to channel this energy constructively. They work through their emotions to realize that their real goal is to be effective and that being effective is more important than expressing their anger and outrage. By carefully studying their situation they realize that raising their concerns in such a way as to reach out and build a broad base of support in their community is more in their interest than expressing how they feel. Building a broad and solid base of support insures that their concerns will have to be taken seriously and addressed. ** MAKING THE COMMITMENT: 1) DEVELOP THE DESIRE TO BE EFFECTIVE: (`I really want to.'): Imagine yourself working with others taking effective action on your issue. Imagine how it will feel to take effective action. Imagine the sense of empowerment you will feel as you begin to effectively raise your concerns and appeal to a broad base of support in your community. Visualize people coming together in support of your concerns. I REALLY WANT TO LEARN TO BE EFFECTIVE. 2) DEVELOP A CONFIDENCE: (`I can do it.'): If you want to learn how to be effective and you're willing to work at it then YOU CAN BE EFFECTIVE. Why? Because learning how to be effective is like any other skill the more you work at it the better you get. The basic methods and techniques are here and they are based on experience and common sense. If you want to learn how to be effective and you are willing to work at it then: YOU WILL BE EFFECTIVE. 3) MAKE THE COMMITMENT: (`I will do it'): You need to make a commitment to yourself that you will learn to be effective. ** THE COMMITMENT TO YOURSELF: Are you willing to take the energy that you could have wasted in being upset and channel that energy into learning how to be effective? YES, I AM. Make the following commitment to yourself (out loud with strong feeling): #**************************************************************** ***********# # `I AM GOING TO STAND UP FOR MYSELF # # # # WORK WITH OTHERS # # # # AND LEARN HOW TO TAKE EFFECTIVE ACTION.' # #**************************************************************** ***********# ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** MAKING A COMMITMENT CAN MAKE YOU FEEL BETTER: Once you've made the decision to make this commitment then you can begin to feel less upset and angry because you are preparing to take effective action to deal with your situation. Why waste your valuable energy being upset? Gradually you will come to be motivated less by feelings of threat and outrage and more by positive feelings of empowerment as working with others to raise your concerns begins to have real effect. YOU HAVE TAKEN THE 1ST STEP: By making a commitment to learn to take effective action you have avoided many of the most serious problems associated with groups starting out and you have taken the 1st step towards effective action on your issue. @ < SUMMARY 2 > SEE YOUR SITUATION CLEARLY: RISE ABOVE PERSONAL INVOLVEMENT: << CLEAR VISION: >> Climb the mountain and rise above personal involvement to get the detached overview. If you find you have unresolved feelings then take time to translate your feelings into information. This can give you valuable perspective that will help you avoid giving Strategic Advantage to your Adversary and will protect you from the dangers of Emotional Reasoning. Your most valuable insights will come from clear vision and clear thinking. See what's happening now and the possible alternative paths in the future. The Goal Is To See Without Reacting Emotionally. ** THE TASK OF SEEING: To see most clearly, you must look at the situation as though you were not involved in it. Be detached, objective, and careful not to allow your emotions to distort the facts. Rise above personal involvement. Your strategy and actions will be effective only to the extent that you have based them on clear vision. NEED TO BE AWARE OF HOW YOU FEEL: Emotional involvement in a issue makes it hard to be objective and to see your options clearly. Your feelings may influence how you react without your being aware of it and may distort your view of the situation. In order to lessen the unconscious role of emotions in your decision making, it is important to be aware of how you feel through each step of the process. By understanding how you feel you will be able to see the situation and your involvement in it more clearly and gain important advantages. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** TO SEE CLEARLY: FEELINGS NEED TO BE CLARIFIED AND RESOLVED: It is important to address feelings as they come up because: => Your Feelings May Contain Valuable Information You May Not Be Aware Of <= => Unclarified Feelings Can Give A Strategic Advantage To Your Adversary <= => Unclarified Feelings Can Lead To Emotional Reasoning (unclear thinking) <= => YOUR FEELINGS MAY CONTAIN VALUABLE INFORMATION YOU MAY NOT BE AWARE OF <= Your feelings are often not conscious, they may be in the `background' and unnoticed. Until you look at them more closely you may be unaware of what they are telling you. EXAMPLE: Your group may be on the verge of taking an action, but you feel very uncomfortable with it. This vague feeling is a reaction to some parts of the plan that you don't feel right about. Working to clarify these feelings may, for example, reveal that you don't accept certain details of the proposed action. Once you become aware of the specific details that you have problems with then you can use this information in your decision making. ** TRANSLATING FEELINGS INTO INFORMATION: IDENTIFY HOW YOU FEEL: Sit down in a quiet place and write down how you feel. Often how you feel will not be clear. Give yourself time, a few times during the day, ask yourself how you feel about your situation. Often after waiting until the next morning, after `sleeping on it', your feelings will become clear. EXAMPLE: `I feel overwhelmed by this problem, I'll never be able to do anything' THE CAUSES: WHY DO YOU FEEL THIS WAY ? After you identify how you feel ask yourself why you feel this way. Often there are multiple causes. If the causes aren't clear, try taking a day to clarify the causes, ask yourself again after `sleeping on it'. EXAMPLE: The causes: `I feel overwhelmed because our Adversary is so powerful and I don't have the time in my life to deal with this problem now.' ** WHAT YOUR FEELINGS ARE TELLING YOU: INFORMATION: The causes of your feelings are concerns that need to be addressed. Once you identify the causes, you can use this information in your decisions. EXAMPLE: To begin to address your feelings about being overwhelmed by a powerful Adversary, consider that a powerful Adversary will not allow you many mistakes, therefore before you take any actions, make sure you spend plenty of time considering all your options carefully. EXAMPLE: To address your feelings about not having enough time in your life to deal with your situation: decide how much time you can afford on your issue and still keep your life in balance. Perhaps, since working with a group is a social event you could (temporarily) take time from other social events. Once your feelings are translated into information they become clear and understandable, and will not be having a hidden influence on your decisions. ** => UNRESOLVED FEELINGS CAN GIVE A STRATEGIC ADVANTAGE TO YOUR ADVERSARY <= If your feelings are unresolved and unclarified then you may not be aware that they are influencing your behavior. This presents a real problem because, although you may not aware of it, your Adversary may not only be aware of it but be prepared to use it to their advantage. For example, if there is an element of emotional reaction in your position in certain `sensitive areas' then your Adversary can `bait' you into reacting emotionally by making statements that `get you going'. They can do this often without being obvious to outside observers (ie: the press and the public). This can then cause you to `overreact' and make statements and take actions that you will later come to regret. The same method is often also used to divert your energies into side issues (areas of your Adversary's choosing) and away from your real goals. By understanding how you feel you will not leave yourself open to this danger and your actions and strategy will be less predictable to your Adversary because they are not based on an emotional reaction. ** => EMOTIONAL REASONING <= This occurs when your feelings are influencing your ability to see clearly without you realizing it. For example, you may not `want' to see some strength in your Adversary's position, or your `fear' may cause you to see strengths that aren't really there. This subtle distortion in your view comes about through a process that we will call Emotional Reasoning. THE EMOTIONAL REASONING PROCESS: You decide emotionally and unconsciously what you `want to see' and what you `don't want to see', then you find rational arguments to justify these assumptions. Your arguments appear reasonable but they are based on an unreasonable (emotional) distortion of the facts. ** EXAMPLE EMOTIONAL REASONING: Emotional Reasoning may be involved in a statement like this: `Because our Adversaries are outsiders, we don't have to worry about them having much influence on the Town Board.' This conclusion may have a reasonable component: in general,`outsiders' may have less influence on the Town Board than `locals'. However, it may be ignoring an important consideration. For example, your Adversary's action may bring money into the community and new tax revenues. This clearly could have an influence on Town Board decisions. Wanting to feel less threatened by your Adversary may have allowed Emotional Reasoning to cloud your vision and lead to a distorted conclusion. ** EMOTIONAL REASONING: A FORM OF BLINDNESS: This is a very serious form of blindness because it is selective. You see some parts clearly and other parts not at all. As a result, your methods and actions will be effective when you see clearly and ineffective when you don't. A setback could cause you to doubt your methods and strategy when, in fact, the problem really lies with blind spots in your vision caused by Emotional Reasoning. SEEING CLEARLY: ALWAYS MOST EFFECTIVE METHOD: When your Adversary seems especially powerful it is easy for your feelings to lead you into hiding from the facts by slipping into Emotional Reasoning. However, even when the odds against a group seemed overwhelming, groups have been very effective by seeing their Adversary's real strengths and weaknesses clearly and accurately. They were then able to avoid wasting energy on their Adversary's strengths and instead made progress by finding ways to concentrate on weak points in their Adversary's position. @ < SUMMARY 3 > SEEING THE BALANCE OF POWER: << 3 GROUPS OF PEOPLE INVOLVED: >> The balance of power can be viewed in terms of 3 groups: Your Group, Your Adversary, and the Larger Community (all those people not yet actively involved). Change in the balance of power will come as people from the Larger Community come to support either your position or your Adversarys'. << SEEING THE POTENTIAL FOR CHANGE IN THE BALANCE OF POWER: >> Many groups start out by taking a strong position and try to rally supporters to their side. Forcing people to take sides at the beginning of an issue can lead to a series of problems (see Choosing a Position: outline). For the more successful groups the focus has been, not on how many people you can initially rally to your side, but on how few people you push towards your Adversary. This is important because often radical initial positions actually activate people leaning towards your Adversary who would not have become active except in response to your position. They did not move towards your Adversary, they were pushed by your action. Keep in mind that people who are not alienated by your actions are usually willing to listen to a reasonable presentation of your concerns. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** YOUR GROUP: At this point your group is just setting up and may be made up of a only few actively involved people. Don't be in a hurry to expand this group until you're ready to deal with more people. 2 to 7 active people is a good size for setting up a group because it is small enough to work together well and yet still have some diversity of opinion. This small group will be all you need to set up to get things going. EXAMPLE: YOUR GROUP: A number of people have talked to you about concerns they have with the issue and given ideas, but only a handful of people are actually getting together to make plans and decide what to do. Consider the actively involved people possible members of your initial Core Group. All others interested, but not actively involved, can be considered your Interest Group. These 2 groups will form the basis of your organized group later on (see Expanded Group: outline). ** YOUR ADVERSARY: A NARROW DEFINITION: Your Adversary: those people actively and publicly supporting the position that causes you concern, to the extent that they are unwilling to consider alternatives. NOTE: It is important to use a very narrow definition to be careful not to define people as your Adversary when they are not. A narrow definition would not automatically define a whole group as your Adversary. For example, a group may `support' a position that causes you concern when a majority (1 more than half of the group) favors the position. A large, though minority, part of the group could have serious reservations and be willing to listen to reasonable alternatives. These people, although part of the group you that you `feel' is your Adversary, would not be considered Adversaries merely because they were associated with that group. Instead, they would be considered part of the Larger Community that is leaning strongly towards your Adversary's position, but they might still be open to change. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** EXAMPLE: NARROW DEFINITION OF YOUR ADVERSARY: The County Legislature decides to site a landfill in your area. Your initial reaction might be to consider the County Legislature as an Adversary. This could be a mistake. CONSIDER: How did the legislature arrive at the decision? First it might set up a committee, appoint a commission, direct its staff, or hire a company to draw up recommendations. The recommending group would then set forth a plan for the Legislature to act on. Even within the group drawing up recommendations, there may not be full agreement. When the proposal passed the Legislature, some legislators may have voted against it or abstained, even those who voted yes may have had reservations. Only those people in any of these groups involved in the process who actively and publicly support the plan and are unwilling to consider any adjustments or alternatives would be considered your Adversary. Most County Legislators would be sensitive to public opinion and would not be considered Adversaries unless they clearly demonstrated themselves to be totally inflexible. ** WHEN DIFFICULT TO IDENTIFY AN ADVERSARY: WORK WITH YOUR GOVERNMENT: In some issues, where it may be difficult to identify an Adversary, you can work with your government (Decision Makers) to raise your concerns. For example, during hard economic times with many people unemployed taxpayers groups may form to address the problem of high taxes to support those unemployed. Although some people may initially feel that the unemployed people are their Adversary, a careful look at the situation would reveal that economic conditions lead to the unemployment problem. Since unemployed people are not in a position to change the economic conditions that lead to their unemployment, taxpayers groups could begin by working to raise their concerns with their government. For example, could action be taken by government to address the fundamental economic problems that cause both unemployment and high taxes? (ie: Is unfair foreign competition undercutting domestic jobs?) Could those receiving extended unemployment benefits be providing needed services to the community through job programs? Both the taxpayers and the unemployed have the same fundamental concerns: effective use of public resources and improved work opportunities. The taxpayers groups and the unemployed could join together to work with their Government (Decision Makers) to take action. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** THE LARGER COMMUNITY: The final group to be considered is by far the largest because it includes everyone not in your group or your Adversary's. The Larger Community, in a democratic society, is also the most powerful both in terms of resources and political power. It has a potential to influence the situation to a major degree. Depending largely how you act, this group can move towards Your Group, towards Your Adversary, or remain uninvolved. It would be a critical mistake to underestimate the potential impact of this group and their ability to bring, even indirect, pressure to bear on the situation. Be mindful of your influence on the Larger Community because every move you make has an effect. This is especially important in the beginning when you set up and take a position. THE LARGER COMMUNITY: PEOPLE LEANING TOWARDS YOU OR YOUR ADVERSARY: There is a natural tendency for certain people to lean towards either your position or your Adversary's. These people, while part of the Larger Community, may begin to move in the direction that they are leaning, early on, and therefore require special consideration. ** PEOPLE LEANING TOWARDS YOUR GROUP: There are people with a natural tendency through background, past experience, or common interest to move towards your group. In general, people leaning towards your group will move towards you on their own. At this point, before you're set up, you do not want to encourage this movement because you are not yet organized to handle more people. You can view these people as a reserve waiting to be drawn into your group as they are needed. PEOPLE LEANING TOWARDS YOUR ADVERSARY: Through circumstances, past association, or perceived common interest, these people have a tendency to move towards your Adversary's position. This group will be the most sensitive to any of your actions. Because it won't take much to push them towards your Adversary, this group needs to be studied in more detail. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** PEOPLE LEANING TOWARDS YOUR ADVERSARY: KEY GROUP: The change in the balance of power will come as people from the Larger Community begin to move to support your position or your Adversary's. Under no circumstances is it in your interest to add support to your Adversary. Unlike people leaning towards you, who will tend to move towards you almost no matter what you do, the group leaning towards your Adversary will need special attention. What they decide to do depends to a large degree on what initial position you decide to take. Since this group is very sensitive and likely to move first, you would be wise to review all your proposed actions so as not to give reason for these people to move towards your Adversary. If you act carefully, especially in forming an initial position, many of these people may remain part of the Larger Community and not take an active part in supporting your Adversary's position. If you are especially careful to be aware of their point of view, you may even succeed in having them consider your position. ** EXAMPLE: PEOPLE LEANING TOWARDS YOUR ADVERSARY: A military low altitude flight path was proposed for a rural area. The problem, from the point of view of group organization, was that, being a rural area, many people found educational and training opportunities by joining the military. Almost every family had relatives who had been in the military and many considered themselves strong military supporters. A group formed to address the issue and, being sensitive to the situation, decided to make it clear that their group was not against the military. They also decided not to take a position against the flight path because that could have pushed people into supporting their Adversary. Instead they chose to raise concerns and present well documented evidence about possible adverse effects of the flights on people in the flight path. This approach allowed the group to work together with people who may have been initially leaning towards their Adversary but had concern for effects of the flights. @ < SUMMARY 4 > CHOOSING A POSITION: AVOID ALIENATING PEOPLE, KEEP OPTIONS OPEN << THE IMPORTANCE OF THE CONCERNED POSITION: >> The Concerned Position, of raising your concerns without framing the issue in terms of sides, is the cornerstone of your strategy for effective action. It allows you to gather together a broad base of support without alienating potential supporters or polarizing people into working against you. By taking a reasonable position and minimizing the use of confrontation, you become a credible group and people expect your concerns to be addressed. This allows you to keep all your options open and puts you in the best position to change the balance of power by appealing to the Larger Community. ** BEGINNING: A CRITICAL PHASE: YOUR CHOICE OF SET UP HAS LONG TERM IMPACT: As The Twig Is Bent, So Grows The Tree. Many of the basic characteristics of your group are determined by your choice of set up. Decisions made at this time will influence what options will be available to you in the future. Through your set up, you introduce yourselves to the public and they get their first impression of you as a group. Your reputation and ability to influence people will depend on how you choose to set up. SET UP DETERMINES TO A LARGE DEGREE YOUR EFFECTIVENESS: Surprisingly, the biggest differences between effective and ineffective groups are found in how they set up. Decisions made at the very beginning can often be identified as the source of many later difficulties. The choice of set up is often the single most important decision that distinguishes effective groups from ineffective ones. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** INEFFECTIVE GROUPS OFTEN SET UP SPONTANEOUSLY: Outrage is often the initial motivation for group formation (see Transformation: outline). It is very easy for groups to be `taken over' by their outrage and organize around how they feel. Most ineffective groups follow this path, and fall into the Strategy of spreading outrage out into the world in hopes of gaining attention to their plight. Conflict, confrontation and polarization work against them to seriously lessen their effectiveness. EFFECTIVE GROUPS DECIDE CAREFULLY HOW TO SET UP: YOU DO HAVE A CHOICE: Ineffective groups often don't realize they are making a decision by setting up spontaneously. They feel this is the natural way to set up and never even consider other options. The groups that have been most effective have realized, to one degree or another, that they have a choice in set up and they consider their options carefully. ** SET UP INVOLVES 2 AREAS: POSITION AND ORGANIZATION: By your choice of initial POSITION on the issue you will set up to begin to influence the Larger Community. Your choice of ORGANIZATION will create the structure within your group. Both areas are important because a well organized group must work through a carefully chosen position to reach the Larger Community and influence the balance of power. CHOOSING YOUR POSITION: GUIDELINES FOR IDEAL INITIAL POSITION: The ideal initial position is one that: => Appeals To The Widest Possible Audience: <= (Why risk excluding potential supporters?) => Does Not Offend Or Alienate People: <= (Why risk having conflict and confrontation push people away?) => Does Not Force People To Choose Sides: <= (Why risk polarizing people into working against you?) => Keeps All Your Options Open: <= (Why narrow your future choices ?) ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** => IDEAL POSITION APPEALS TO THE WIDEST POSSIBLE AUDIENCE: <= To be effective you need a broad base of support and at this point you can't really predict where all your support will come from. Often groups have found common interest with individuals and groups that don't normally work together but are brought together by an issue. Why risk excluding unidentified potential supporters by your position ? EXAMPLE: APPEALS TO WIDEST POSSIBLE AUDIENCE: Environmental groups are often at odds with hunters and loggers. On the issue of forest management a common interest could be found. Sustainable yield forest management, on a county wide plan, could potentially benefit each group. (Sustainable yields cuts at no more the rate of regrowth in an managed area). LOGGERS could benefit with long term job security instead of the boom and bust cycles of cutting all the trees and moving out of an area. HUNTERS could benefit from increased animal populations due to new growth habitat from forest cutting. ENVIRONMENTALISTS could benefit from the acceptance of environmentally sound forest management with better control of soil erosion and more wildlife diversity. Local activities like hunting and cutting firewood can be consistent with Environmentalism. This practice could also favor small local logging operations and keep money in the local economy. ** => IDEAL POSITION DOES NOT OFFEND OR ALIENATE PEOPLE <= Conflict by its very nature is irritating and makes many people very uncomfortable. They feel conflict and confrontation are things they would like to avoid. As a result, if conflict surrounds your issue, people (especially those who are not directly involved) will tend to avoid dealing with your issue. CONFRONTATION CAN LEAD TO PUBLIC RESISTANCE TO YOUR POSITION: As the level of confrontation rises, it begins to demand attention. Although this can increase public awareness of your group, it comes at a high price. If the conflict is extended (which is the most common case) and no resolution is in sight, then people get frustrated and begin to feel that your problem is unsolvable. This can lead to a public frustration with your case and a feeling that it is a `lost cause'. In addition, after a period of extended conflict, people begin to filter out news related to your issue. (ie: avoid reading news articles, etc.) Confrontation may have a place at certain times and situations (see Confrontation: outline), but it has no place in your initial position. Confrontation in a starting position alienates people, narrows your base of support and can actually generate resistance to your position. ** => IDEAL POSITION DOES NOT FORCE PEOPLE TO CHOOSE SIDES: <= PUBLIC RESISTANCE TO CHOOSING SIDES: Taking a position on one side of an issue (for or against) makes people in the Larger Community feel they must decide if they are for or against your group. They often don't have the time or interest to evaluate all the facts, and they feel you are forcing them to decide before they have time to hear both sides. They may have initially been willing to listen but may now resent being forced to take a position. PUBLIC RESISTANCE TO ONE SIDED VIEW: The fact that you have already taken a position raises the question of your reliability as a source of unbiased information. This generates natural resistance and suspicion. In addition, if conflict also surrounds the issue, then public resistance could grow into a real hostility to your group. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** => IDEAL POSITION: KEEPS ALL YOUR OPTIONS OPEN <= Conditions may change. Often at the setup stage you have no idea what situations you'll be facing later on. Don't start out with a narrow position that limits your future choices. Often narrow positions are irreversible. For example, if you start out as a moderate group concerned about the issue but not taking a side (for or against) then in the future you may decide that you need to take a stronger position. This option is always available. A moderate group that has gained public support and later decides to take a stronger position often brings a lot of their broad based support with them. On the other hand, a group starting out taking a strong initial stand on one side of the issue can never change its position to a moderate one (not taking sides) because no one would ever believe such a reversal. Keeping all your options open means you always delay as long as possible decisions that are irreversible. ** ----------------------------------------------------------------- ------------ CONCERNED POSITION: PROPOSAL FOR IDEAL INITIAL POSITION: Your goal in forming your group is to raise concerns about the issue and to reach out to build a broad base of support in your community for having those concerns addressed. You have decided the best way to do this is to avoid framing the issue in terms of sides (ie: for and against) because you are trying to avoid polarizing people and alienating potential supporters by forcing them to choose sides. Instead you want to bring together everyone who has any concern with the issue into a powerful base of support to insure that your concerns will be addressed. If a stronger position on the issue is needed (ie: a yes or no decision), you will wait until it is necessary to take that position and it will be based on how well your concerns have been addressed. ----------------------------------------------------------------- ------------ CONCERNED POSITION MEETS ALL GUIDELINES FOR IDEAL POSITION: => Appeals To The Widest Possible Audience: <= You are appealing to those concerned for any reason. => Does Not Offend Or Alienate People: <= Your position does not alienate people because it is reasonable and nonconfrontational. => Does Not Force People To Choose Sides: <= You have made it clear that your group is not choosing sides and you are not asking others to do so. => Keeps All Your Options Open: <= A concerned position keeps options open. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** CONCERNED POSITION: BEST CHANCE OF SUCCESS Even if you feel strongly that you want to come out supporting one side of the issue, you will want to consider very carefully the benefits of the Concerned Position. It allows you to raise your concerns without setting people against each other and it gathers together and unites all people with any concern with the issue. As a result, it has the potential for building the widest possible base of support and therefore has the best chance of success. ** MAKE THE CONCERNED POSITION PUBLIC: The main reason for making your position public as soon as possible is to establish the Concerned Position as the focus of group formation and organization. If you delay in publicly presenting this position, one or more other groups may form based on a more limited view of the issue and with a much narrower base of support. For example, a group may form that takes a strong stand that defines `sides' (for or against). It may become the rallying point for some individuals, while alienating many others who are concerned but feel they need more information before making a decision. This kind of group formation will lead to a fragmentation of your potential base of support into small polarizing groups. It's easier to have people move to the concerned position in the very beginning than it is to try and show groups, that have already taken a strong position, the advantage of the strategy behind a concerned position. ( Note: Once polarization has begun around an issue, it is often difficult to reverse. Even if polarization has begun, a Concerned Position can provide a welcomed alternative to groups already formed.) ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** IF NECESSARY CONSIDER REDEFINING YOUR POSITION TO BE MORE EFFECTIVE: Even if your group has already taken a strong position on one side of the issue (`for or against'), you can still take advantage of many of the benefits of the Concerned Position by deciding to redefine your group's position. Instead of continuing to present the issue in terms of sides, you can refocus on raising specific concerns. If your group's name frames the issue in terms of sides (Citizens Against .., etc.) then consider renaming your group to stress your concerns. Remember, the Concerned Position allows you to reach out to include more people, it does not prevent your group from taking a stronger position (`for or against') at some time in the future if it becomes necessary. Carefully consider the very important benefits of this Strategy. Would it be worth redefining your position if it gave you a broader base of support and put you in a much stronger position to resolve your issue? ** CONTACT PERSON: KEY POSITION Publicly announcing your position establishes your group as the contact point for people concerned with the issue. Your contact person is a key position in your initial setup. The choice of contact person is very important as he or she will be the first contact that people will have with your group. The ideal contact person needs to be friendly and enjoy working with people. This person MUST be fully committed to the value of maintaining a moderate Concerned Position. Any person with a tendency to see the issue in terms of `sides' will be very likely to slip into that attitude with the public. The person will need ready access to a phone (or answering machine) and have a contact address to give out (perhaps a post office box number). ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** CONTACT PERSON: JOB DESCRIPTION The contact person for your group will be expected to: -- Get the name and address and phone number of interested people who reach your contact number or address. This list will form the basis of your Interest Group. -- Find out their areas of concern. -- State that your group has decided to develop a broad base of support by raising concerns about the issue without taking a side (for or against). Your strategy is to make the focus of public attention the specific concerns that you think need to be addressed. You feel this will get more people involved than a `for or against' position. -- Give out what information you have on the issue: keep this information factual, unemotional and consistent with a Concerned Position. -- Inform them how you'll be getting in contact with them (by phone or mail) to let them know when you'll be meeting to discuss the issue. -- (optional) Would they like to be actively involved in the group? What are their areas of interest? What skills and time do they have? -- (optional) What information do they have on the issue? ** THE NAME OF YOUR GROUP: Going public requires at least some informal definition of your group. If you are not ready to choose a name at this time then identify yourselves as a group of people concerned with the issue (defined in general and nonpolarizing terms) and then state your position (see Concerned Position). If you choose a name make sure it reflects a group that is not taking sides. A formal name could, for example, contain the word `concerned', but using the word `against' in your name would not be advisable. The word `For' could be used only if it redefined the issue to include both sides. Make sure that the first letters of each word in your name makes a phrase you can live with (ie: not be offensive) or perhaps even use to advantage. Also avoid defining your group too narrowly and thus excluding some people. EXAMPLE: The Coalition On Low Altitude Flights was known as COLAF. This was an easy to remember and pronounce name. A name that abbreviated to UPSET would not be consistent with a Concerned Position because it would be too strong. ---------- < SUMMARY 5 > FORMING A GROUP: DEVELOP CONSENSUS: << FORMING A GROUP AROUND YOUR POSITION: >> The initial Strategy of taking the Concerned Position of raising your concerns without framing the issue in terms of `sides' will be the source of your power as a group and the basic foundation for your work towards effective action. This position is so important that you will want to consider choosing this position first and then forming your group around this position. << SMALL CORE GROUP NEEDED TO SETUP: >> Before trying to gather a number of people together on your issue, you will need to set up to be ready for them. Setup is a very important part of group formation and is best accomplished by a small group of people. This small group (the Core Group) will establish the basic organization and Strategy of your group and build a good foundation for including more people later on. It is important to resist the temptation to gather together as many people as possible to set up because large groups are difficult to work with, especially when you are just starting out. Working in a small group first will give you valuable experience that will prepare you for working with more people later on. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** PROBLEMS IN LARGER GROUPS: Bringing together a number of people with different backgrounds and points of view in a large group makes it difficult to reach agreement and focus action. In addition, there are a number of tendencies that increase as group size increases that have the effect of excluding some types of people from participation while favoring others. Studies have shown that as group size increases many people become more reluctant to talk in front of the larger group, and a few of the more forceful people come to do more of the talking and decision making. The others feel less personally involved and less needed. Their interest in the group declines and many stop coming to meetings. The result is that the more forceful people dominate in a larger group at the expense of the less forceful people. This can then lead to a serious erosion of the group's grassroots support. ** SMALL GROUPS: MANY ADVANTAGES: In contrast to large groups, small groups tend to encourage full participation by all members. People report high satisfaction with their involvement in small groups. Studies have shown that people in small groups relate more personally with each other, feel more free to talk, and have more time to talk. In addition, the feeling of friendly positive association with other members allows the group to work together without needing a leader or formal structure. IDEAL SIZE OF WORKING GROUP: 2 TO 7 MEMBERS: When group size increases above 6 or 7 members then the characteristics of a large group predominate. Experience and studies have shown that the ideal size of a group of people working on a project and making decisions together is between 2 and 7 people (with an average of 4 or 5). Small groups of this size are ideally suited to handle the setting up of a group to get ready for more members later on. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** CREATING THE CORE GROUP: The Core Group of 2 to 7 members could be formed by inviting people who are concerned with the issue and willing to make a commitment to put a significant amount of time and energy into setting up the group to get off to a good start. Once the group has been set up, Core Group members are then free to decide to take a less active role. DIVERSITY IN THE CORE GROUP: AN ASSET: While being careful to choose people who will be likely to work together well, try to include people from as wide a range of backgrounds and points of view as possible. ** PEOPLE BEST SUITED TO CORE GROUP PARTICIPATION: Emotions are important in motivating people to take action on an issue. Core Group members need to be motivated to be willing to commit a significant amount of time and energy into setting up the group. At the same time, they will need to develop the ability to be detached and objective to see the situation clearly. The best candidates for the Core Group come from people who are average to slightly above average in their emotional involvement in the issue. People more emotionally involved than this are not well suited to participate in the Core Group because they have difficulty in developing the necessary detachment to rise above their emotional involvement in the issue. These highly motivated but emotional people are better suited to participate in the group after it is set up. Their emotional energy can then be channelled into specific projects where they can see the results of their work and feel that their contribution is having an effect. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** IF THE NUMBER OF PEOPLE EXCEEDS 7: If there is no way to reduce the number of people who will be actively involved in the Core Group then you need to set up the Expanded Group. This involves more work in organization and structure. (See Expanded Group: in this section groups are structured with different responsibilities in an attempt to keep the advantages of small groups while allowing an active role for more people.) ** DEVELOPING CONSENSUS IN YOUR GROUP: PROBLEMS WITH MAJORITY RULE IN SMALL GROUPS In large groups majority rule may be a practical method of making decisions. In small groups majority rule can be destructive to the sense of unity within the group and lead to serious problems over time. EXAMPLE: A small Core Group of 5 people are deciding on an important action. There is a major difference of opinion within the group leading to a vote of 3 members voting for the action and 2 voting against. Majority rule would allow the action to take place. The result would be that 2 members would feel very uncomfortable with the action and question the importance of their input in the process. This could lead to serious damage to the working relationship in the group. If this happened a number of times then the members losing the vote would have a strong tendency to withdraw from the group, resulting in a loss of valuable input. In addition, the concerns raised by the members voting against the action probably also represent concerns that other members of the community may have. These are concerns that need to be addressed. Majority rule would allow action to be taken while serious concerns remain unresolved. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** CONSENSUS IS WORTH THE EFFORT: In Consensus decision making, no action is taken without the acceptance of all members of the Core Group. As different points of view come up they are addressed to the satisfaction of each member before going on. This method is practical in small groups. The key to Consensus is careful attention to the concerns of each individual. As each person senses their input is valued, they gradually become more willing to reach a compromise for the good of the group. The time spent in reaching Consensus is more than compensated for by the sense of community and mutual respect that develops within the group. This high motivation and personal involvement can help carry the group through even the most trying times. ** CONSENSUS: DISTINCT ADVANTAGES: Small groups can benefit from using Consensus in a number of ways because: -- People are less likely to leave the group when their input and concerns are valued. -- By refraining from decisions that alienate individual members, Consensus fosters mutual respect and a good working relationship within the group. -- In developing Consensus, people within the group learn the skills of negotiation and compromise that will prove valuable in the future. -- Concerns raised by individual members may represent concerns that will arise in the larger community. By addressing them before action is taken many potential problems are avoided. -- Consensus, by refraining from any action that does not have the support of all the members, tends to minimize the dangers of overzealousness that characterize many groups dealing with emotionally charged issues. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** HOW DOES CONSENSUS WORK: A proposal for a position or an action is presented. Members raise their concerns and suggest possible problems with the proposal. Through discussion the proposal is revised to address the problems raised. Members comment on the revised proposal and the process is repeated as long as there is progress. DO WE HAVE CONSENSUS ? The proposal is stated and the question is asked `Do we have consensus on this proposal?' Each member is individually asked what is their reaction to the proposal in its present form. A member can take any one of the following positions: -- I agree. -- I agree but still have some concerns (state the concerns). -- I disagree for the following reasons (state the reasons) but I don't feel it is an important enough issue to block Consensus so I'll step aside and allow it to pass. -- I disagree and feel it is an important enough issue that I can not support it in its present form. Block Consensus. ** IF CONSENSUS IS BLOCKED: If Consensus is blocked then the action or position can not be taken in its present form. An attempt is made to come up with a compromise that will satisfy all the concerns or a new proposal is made. ALTERNATIVE METHOD TO BREAK A DEADLOCK: In groups that are seriously and conscientiously trying to come to an agreement, consensus works well. Blocked consensus can often save the group from serious mistakes and lead to alternative proposals that are more beneficial to the group. Some groups decide there may be a need for a method of breaking a deadlock. Provisions can be made for a vote (usually some number above majority) if a number of serious attempts are made and no consensus is reached. The decision to use this method must be made very carefully because it has all the disadvantages of majority rule and, in addition, it often leads to the resignation of members who have their votes over-ridden. If used at all, it should be used only to deal with a very serious situation. Most small groups are fully satisfied with consensus and never feel the need for such an action. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** `WE HAVE CONSENSUS' Once Consensus has been reached, the proposal will go on to Role Playing where it will be tested to make sure it will have the desired results. @ < SUMMARY 6 > ROLE PLAYING: PUTTING YOURSELF IN THEIR SHOES: << ABILITY TO PREDICT THE FUTURE: >> What if you had the ability to predict the future? Imagine if you could: -- know how key groups in your community could react to your position. -- anticipate your Adversary's reaction to your move. -- have a good idea on what angle the media would take on your action. -- have a sense of how the public could respond. With this information you could see and avoid many potential problems. << ROLE PLAYING: KEY TO VALUABLE INSIGHT INTO THE FUTURE: >> Through the use of Role Playing you can begin to anticipate the reaction of key groups to your group's contemplated actions. You can predict to a surprising degree if your action or position will produce the desired results. How? By carefully studying the influences and pressures on each of the key groups involved in your issue and putting yourself `in their shoes', you can begin to see how they think and feel. By gathering more information on how each of the key groups acted in the past you can come to know them better and improve the accuracy of your predictions. ** Mountain Vision Software R # 1 Box 222 Colton N Y 13625 ** KEY QUESTION: IF I WAS IN THEIR SITUATION, WHAT WOULD I DO? This powerful technique is based on a simple principle: people react to the pressures and influences of their situation in predictable ways. In any given situation there are only a limited number of options available. To the extent that you can accurately `put yourself in the shoes' of each of the key groups and gain insight into how they think and feel, you can have a pretty good idea what options are available to them and which ones they are most likely to choose. This is the key to success in Role Playing. The more you use the Role Playing technique the easier it will be to see things from their point of view. ROLE PLAYING GIVES POWERFUL ADVANTAGES. It allows you to: 1) Avoid making critical (and often irreversible) mistakes in public. 2) Be prepared for immediate reaction to the press or your Adversary by having prepared responses to questions and actions you anticipated through Role Playing. 3) Develop better alternatives than your original planned actions. 4) Anticipate and be prepared for the next round of moves and set the stage for long range plans by learning to see a few moves ahead. ** Mountain Vision Software R # 1 Box 222 Colton N Y 13625 ** ROLE PLAYING AN ENJOYABLE ACTIVITY Many people find Role Playing an enjoyable part of working with their group. By involvement in Role Playing, people often discover abilities that they rarely use and then enjoy going on to develop new skills in this area. The excitement and feeling of accomplishment in accurately predicting the behavior of a key group is great incentive to continue working with this technique. People are often surprised to find that developing the Role Playing technique can give valuable insight into other areas of their lives. ** SETUP FOR ROLE PLAYING: IDENTIFY KEY GROUPS What people and groups are likely to be effected by (or interested in) this issue? You will need to sit down in your Core Group and identify the key groups likely to be involved and define their relationship to the issue and to the other key groups. ** Mountain Vision Software R # 1 Box 222 Colton N Y 13625 ** KEY GROUPS LIKELY TO BE INVOLVED: Key groups are likely to come from the following categories: ADVERSARY: strongly committed to the point of view that causes you concern. PEOPLE LEANING TOWARDS YOUR ADVERSARY: people or groups with a strong motive to move towards your Adversary's position. AGENCIES INVOLVED: Often various government agencies are directly or indirectly involved in the process of resolving an issue. Define their roles. (ie: Town Boards, Planning Boards, County Legislatures, State agencies, etc.) INTERESTED PEOPLE AND GROUPS: Who is likely to be effected by or interested in this issue? Groups of people may be involved by occupation, economic class, neighborhood, ethnic background, common interest, and other factors. THE PUBLIC: The average person not directly involved in the issue. How would they view your involvement in the issue? Anticipate public opinion. THE MEDIA: Newspapers, radio, TV and local publications. At first, concentrate your attention on your local and regional newspapers. After establishing yourself, you can begin to expand your focus as needed. (NOTE: Issues of public concern involve a number of aspects that need detailed explanation. They are best presented initially through the written word. Because newspapers are not limited by the `on-air' time constraints of radio and TV, they are well suited to present an in-depth coverage of the issue.) ** EXAMPLE: IDENTIFY THE KEY GROUPS INVOLVED: A citizens group, concerned with a military low altitude flight path proposed for their rural area, initially identified the following Key Groups to consider in their Role Playing Sessions: ADVERSARY: Branch of the military involved. PEOPLE LEANING TOWARDS YOUR ADVERSARY: Veterans' Groups. AGENCIES INVOLVED: The State Department of Environmental Conservation was involved because Environmental Review procedures applied. The flights crossed a number of towns in the County, so the County Planning Office was also involved. INTERESTED PEOPLE AND GROUPS FROM THE COMMUNITY: The people most impacted were those under the proposed flight path. It was a rural area, and it was decided that 2 groups of people were involved: Farmers (mostly dairy) and Rural Non-farm people. THE PUBLIC: Both rural and townspeople. MEDIA: There were a number of local and regional newspapers, one with strong leanings towards the military, that needed to be considered for Role Playing. A local radio station was also included because important deadlines for a comment period needed to be announced. ** Mountain Vision Software R # 1 Box 222 Colton N Y 13625 ** IMAGINE YOURSELF AS A MEMBER OF EACH KEY GROUP: WHAT MOTIVATES THEM? Once you've identified the groups involved, then decide what motivates them to be involved in this issue. Sit down in your Core Group and consider each Key Group separately by putting yourself `in their shoes'. Imagine the pressures that the group is experiencing. What would your concerns be regarding this issue if you were a member of this group? ** EXAMPLE: KEY GROUP FARMERS: In the low altitude flight issue, dairy farmers were under a lot of economic pressure at this time with low prices for milk and high input costs. The general conditions were long hours at low pay with not much prospect for improvement. Many farmers were selling their family farms at low prices. Under these conditions it would be unlikely that farmers would be involved in an issue unless directly effected by it. How would low altitude flights effect farming? Would the `startle effect' of the flights cause injury to livestock or cause loss of milk production or cause dangers for those working around machinery? Research was needed to determine how much of a problem this would be. Conclusion: Under the present conditions, farmers were not likely to become involved in this issue unless it could be demonstrated that they would be directly impacted. If the potential for negative impact could be demonstrated then the farmers most effected could be highly motivated to take action. ** Mountain Vision Software R # 1 Box 222 Colton N Y 13625 ** ROLE PLAYING BASED ON YOUR EXPERIENCE: The first step in Role Playing is based on putting yourself in the Key Group's place. Your understanding is based on your experience and your ability to imagine the pressures they are under. In addition, you may have friends or relatives that come from that group and you can imagine how they would react. Often a surprising amount of information can be gained this way by drawing on all the members of your Core Group for input. There are times when you will need to Role Play certain groups in more depth and detail for a better understanding. In that case you would then go outside your Core Group to gather more information. (See next section) @ < SUMMARY 7 > MORE INFORMATION FOR ROLE PLAYING: THE PRESS AS AN EXAMPLE: << ROLE PLAYING BY PUTTING YOURSELF IN THEIR POSITION: EXAMPLE: THE PRESS: >> Putting yourself in the position of a newspaper reporter, you could imagine that you would be looking for an interesting story or an good angle on an ordinary story. As a reporter you would like to see your editor decide to give your story good coverage, perhaps placement on the front page. The editor wants to sell papers and needs articles that attract readers. << ROLE PLAYING: REVISED VIEW AFTER GAINING MORE INFORMATION: THE PRESS: >> After contacting people who had more experience in dealing with the press, it was learned that advertisers are often a more important source of income to a newspaper than the readers. Editors may de-emphasize some articles that might offend their advertisers. For example, the newspaper serving the area around a military base in a low altitude flight issue could be expected to give ample opportunity for presentation of the military side of the issue, since many of its advertisers depend on the base for income. ** GET MORE DETAILED INFORMATION FROM YOUR INTEREST GROUP: To get a better understanding for Role Playing go out to members of your Interest Group (people interested in the issue but not yet actively involved) or people you know who may have closer contact with the groups that you've decided to Role Play. If possible talk with members of the Key Group. You are looking for 2 types of information: 1) What pressures and influences are members of this group under? 2) What have they done in the past? ** CORE GROUP MEMBER RESPONSIBLE FOR MORE INFORMATION: One or more members of the Core Group could volunteer to be responsible for gathering, or contacting others to gather, more information on each of the Key Groups. The Interest Group would be a good place to start. Maybe a member of the Interest Group would volunteer to gather information for the Core Group on a specific Key Group. For example, people who follow local issues in the press would be a good source of information on the news media and individual reporters. (Many are aware of a general fondness of the press and the public for the `little guy vs the Big Bureaucracy' angle on a story.) ROLE PLAYING LIMITED TO CORE GROUP: Remember, Interest Group members are gathering information for the Core Group to use in Role Playing. It is usually not appropriate to involve people outside the Core Group in the actual Role Playing of a proposed action because with more people knowing about a proposed action the possibliliy of an inadvertent release of information increases. Interest Group members can be involved after Role Playing has come up with a proposal that looks good. Interest Group members could then be asked for their reaction to the proposal before taking action to make sure you have a good base of support in your Interest Group. ** Mountain Vision Software R # 1 Box 222 Colton N Y 13625 ** SPECIAL NEED FOR PRESS COMMITTEE: Most information to be used in Role Playing can come informally from the Interest Group (and others) to the Core Group member responsible for gathering information on that group. However, a detailed understanding of the local media is essential and it would be a good idea to consider gathering people from the Interest Group into a Press Committee. Initially their job would be to gather information on each of the local and regional newspapers for use by the Core Group in Role Playing (radio and TV might be included as needed). After a proposal for action has passed Role Playing in the Core Group then the Press Committee could help the Core Group in dealing with the press. Working with the Core Group member responsible for the media, the Press Committee could help in preparing press releases and serve in an advisory role on press related matters. ** GUIDELINES FOR PRESS COMMITTEE: CREDIBILITY IS HARD WON AND EASILY LOST: Double check everything you plan to say for accuracy and have documentation ready for statements that may be challenged. Avoid the temptation to overstate the facts. Role Play all actions in regards to the media. SPEAK WITH ONE VOICE: After your group has decided to take a position or action, then your spokesperson will make any statements and answer questions from the press. (Have plenty of extra copies of the statement for the press and others) Make it clear that only the spokesperson speaks for your group and that individual members speak for themselves but do not represent the group's position. FOCUS COMMENTS: Limit the information you supply to the press to the aspects of the issue at hand. Supplying too much unrelated information may tempt reporters to take an interesting angle on the story that changes the emphasis of your position. DEVELOP A WORKING RELATIONSHIP: Develop a personal working relationship with members of the media. Show by your actions that you are reliable, honest, and ready to stand by what you say. ** Mountain Vision Software R # 1 Box 222 Colton N Y 13625 ** IS YOUR ROLE PLAYING CONSISTENT WITH OTHER INFORMATION? After gaining more information from your Interest Group and others, decide if you have a good grasp of the group you are Role Playing. Are the Key Group's actions consistent with your understanding of the group? For example, are you getting the coverage in the press you expected? IF YOUR ROLE PLAYING IS NOT CONSISTENT WITH A GROUP'S RECORD: TAKE NEW VIEW: What influences and pressures are members of the group under that you may not be aware of? Would subdividing the group into 2 separate groups give you a better understanding of their behavior? If it is a formal group, what people actually make the decisions in this group? Are these individuals under different pressures than the group? (For example, are decisions influenced by personal involvement, outstanding character traits, or long term personal goals like: public office, promotion, personal ideology, etc.?) Groups and Organizations don't make decisions, people in those groups make the decisions. In a formal group, find out who makes the decisions. For example, you expected good coverage in the local paper because the reporter was very interested in your position, but no article appeared. Take a new view of the newpaper by Role Playing separately the reporter and the editor. In the end it is the editor who decides what appears in print. ** EXAMPLE: NEW VIEW OF KEY GROUP: The initial identification of Key Groups involved in a low altitude flight path issue divided the rural people under the flight path into 2 groups: Farmers and Rural Non-farmers. After going out to their Interest Group and other people in the flight path, it was observed that the Rural Non-farm group was actually made up of 2 very distinct groups. The `Locals', (people from families that lived in the area for a long time) and the `Outsiders', (people who moved into the area usually from urban areas to be in a rural setting). `Locals', in general, had a strongly pro military attitude based, to a large degree, on the fact that rural areas have traditionally seen the military as an educational and economic opportunity. In addition, `Locals' often viewed opposition to the flight path as opposition to the military. In sharp contrast, many `Outsiders' showed a tendency towards an anti military position and commonly expressed opposition to the flights as part of a larger opposition to the role of the military in society. The `Outsiders' comprised a very small percentage of the people in the flight path. This strong difference in attitude in the 2 groups made it necessary to Role Play the groups separately. ** Mountain Vision Software R # 1 Box 222 Colton N Y 13625 ** READY FOR STRATEGY: If the information you've gathered from your Interest Group and others is consistent with your Role Playing then you are ready to move on to a consideration of Strategy. @ < SUMMARY 8 > STRATEGY: A PLAN OF ACTION: << WHAT IS A STRATEGY ? >> A Strategy is a plan of action that looks beyond the next move. Rather than expecting immediate results, Strategy depends on a series of actions to reach a goal. Because a Strategy is a general plan of action, various methods can be used to accomplish a given strategy. << STRATEGY USED IN EVERYDAY LIFE: >> People use Strategy in everyday life, often without realizing it. For example, you have made a list to go shopping, and one of the stores you plan to visit closes earlier than the other stores. One Strategy is to hurry all your shopping in hopes of reaching the last store before it closes. This Strategy is often chosen without a conscious decision. Another Strategy would be to visit the store most likely to close first before going to the other stores to avoid the need to rush. People often make decisions without being aware that they are choosing between different Strategies. To become an effective group, you will need to become aware of the fact that you are using a Strategy and make conscious decisions as to the advantages and disadvantages of alternate Strategies. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** DO YOU HAVE TO BE AN EXPERT TO COME UP WITH GOOD STRATEGY ? No, people from all walks of life use Strategy every day. People trying to stay within their food budget often use Strategies in shopping. For example, one method is to buy commonly used items when they are on sale and plan meals around them. Parents often use Strategies in dealing with the behavior of their children. For example, they might try to reason with their children to show them the effects of their actions or they might choose a system of reward and punishment (or a combination of both methods might be used). People who play (or watch) sports or play video games (or games like chess) are aware of the value of Strategy to increase the chances of winning. For example, if your opponent plays an aggressive game and is willing to take many risks then you may decide to play a defensive game and watch for your opponents mistakes. Farmers, hunters, auto mechanics, businessmen, lawyers, union people, and many others all use Strategies in their work and in their lives. ** 1ST STEP: RECOGNIZE THE UNSTATED STRATEGY: Many actions involve an unstated and often unconscious strategy. Start by learning to see the unstated Strategy in an action. Look carefully both at your own proposals for action and the actions of your Adversary. Ask yourself: Why is this action being taken? What is the short term goal? What is the long term goal? In this way you can recognize the unstated Strategy behind an action. Often merely recognizing the Strategy implied by your action will cause you to reconsider your proposed action. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** EXAMPLE: UNSTATED STRATEGY: After hearing your Adversary's position on the issue, your group may want to respond by venting their outrage and frustration with the situation by attacking your Adversary in the press in strong emotional language. The unstated Strategy here is a variation of the biological Fight or Flight Reaction (when you feel threatened and there is no escape then fight). Inherent in this Strategy is the belief that the more you express your anger and frustration by lashing out at your Adversary in public, the more people will turn against your Adversary and join your side. This has been the basic Strategy of many groups just starting out. Although venting your anger initially feels good (because it is a `natural' reaction), it has not been an effective Strategy for groups because it alienates people. ** IS THIS STRATEGY REALLY IN YOUR BEST INTEREST ? Stating an unstated Strategy allows you to see what you are doing more clearly. You can then decide if this is really what you want to do. For example, the Strategy of venting outrage does get attention in the press (controversy is a good angle for a news story) but it comes at a high price. People who are not directly involved in your issue often pay more attention to your extreme method of delivering information than to the information itself. Many feel they are being forced to choose sides and resist such a decision without more time and information. The end result is that the Strategy of venting anger alienates many of your potential supporters and polarizes some people into supporting your Adversary's position who otherwise might not have become involved. Clearly a Strategy that risks losing potential supporters and pushes people to your Adversary's position has to be seriously questioned: Is it really in your best interest to do this? ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** BASIC STRATEGY FOR GROUPS STARTING OUT: The common Strategy of venting anger is not recommended because it is rarely effective. Wouldn't it be wiser to have a Strategy of building a broad base of support by appealing to the widest possible audience in your community? With a broad base of support you become a credible group and you can put your Adversary in a position where they must deal with your concerns. The Strategy of building a broad base of support and appealing to the widest possible audience (see outline: Choosing A Position) has been shown to be very effective and is a good overall Strategy for groups starting out. ** ANOTHER IMPORTANT OVERALL STRATEGY: INCREMENTAL GAINS: Many groups in search of immediate results ignore the Strategy of incremental gains. This Strategy is based on the advantages of working for small incremental gains in the process of moving towards your goals of having your concerns addressed. It is in sharp contrast to the `all or nothing' approach commonly employed by many groups of going for big gains by dramatic and risky moves with no concern for what happens if they don't succeed. In the incremental gains Strategy you build on numerous small gains to a position where larger gains are possible. Besides being more effective, by accomplishing small gains you have something to show for your work each step of the way and you aren't risking a complete loss as you would with the `all or nothing' approach. The Strategies of building a broad base of support and building on incremental gains will allow you to move towards becoming an effective group and avoid the serious mistakes that most commonly characterize ineffective groups. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** READY FOR ROLE PLAYING STRATEGY SESSION: With a sense of the importance of Strategy and the ability to Role Play the groups you're identified as being involved in your issue, you're now ready for the Role Playing Strategy Session where your Core Group will test your proposals for action. ---------- < SUMMARY 9 > ROLE PLAYING STRATEGY SESSION: KEY TECHNIQUE: << ROLE PLAYING STRATEGY SESSION: >> Gather your Core Group together for a Role Playing Strategy Session. State your proposal and ask yourselves: What is the strategy behind this proposal? What do you hope to accomplish? Then go through each of the key groups that you've identified for Role Playing and Role Play their reaction to your proposal. How would you react if you were them? A Role Playing Strategy Session is designed to answer in detail the question: What Will Happen If We Do This? ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** EXAMPLE: ROLE PLAYING STRATEGY SESSION: On a military low altitude flight issue, the Core Group proposed an action for consideration in a Role Playing Strategy Session. Proposal: our group will come out opposed to the flight path and rally support to that position. Each of the Key Groups identified as likely to be involved in the issue were Role Played for their reaction to this proposal (see Role Playing for identification of Key groups). RURAL NON-FARM OUTSIDERS: It was decided by Role Playing that this key group would, in general, strongly support the proposal. In fact, some members of this group would want to extend the position to outright opposition to the military. This group, though highly motivated, made up a very small percentage of the people in the flight path (less than 10 percent). ** RURAL NON-FARM LOCALS AND FARMERS: These 2 groups accounted for the vast majority of the people in the flight path. Role Playing suggested that they looked to the military as a source of educational and economic opportunity. Many had relatives or friends who had been in the military. Early contact suggested that opposition to the flight path would be interpreted as opposition to the military by members of these groups. If opposition to the flights was interpreted as opposition to the military by a significant number of these people then the issue would focus on the pro military vs anti military question instead of the effects of the flights on the people in the flight path. If the issue was raised in these terms, then these 2 groups could be expected to strongly support the military position. GENERAL PUBLIC: People outside the flight path had strong leanings towards the military for the same reasons (listed above) and not being in the flight path the general public had even less concern for the effects of the flights. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** THE MEDIA: Role Playing suggested that the general approach in the media would be to take the angle of stressing the more controversial aspects of the issue and would, therefore, tend to frame the issue in terms of those opposing the flights and those supporting the military. This would add to the serious problem of polarization in the community. ADVERSARY: Fully expecting the pro and anti military angle to be taken on the issue, the military would most likely define the issue as a test of support for `our boys in the service' and their need to train. GROUPS LEANING TOWARDS YOUR ADVERSARY: Veterans groups could be expected to fully support the military view if the issue was raised in terms of the pro and anti military positions. ** ROLE PLAYING STRATEGY SESSION: EXAMPLE RESULTS The result of the Role Playing Strategy Session on the low altitude flight issue was that the proposed position of coming out against the flight path would be interpreted as a position of opposition to the military by the vast majority of people in the communities involved. This would be further magnified by the press and military stressing this aspect of the issue. Given the preexisting conditions of strong support for the military in the region for both economic and patriotic reasons, it was concluded that the proposal to oppose the flight path would lead to an overwhelming opposition to the group with the result that the real issue of the effects of the flights on the residents of the flight path would be largely ignored. CONCLUSION: There would be almost no chance of success with the proposed position. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** BEST STRATEGY DEVELOPED BY LEARNING FROM YOUR MISTAKES BEFORE TAKING ACTION: As you test a proposal in the Role Playing Strategy Session you begin to identify problems and see unwanted consequences of your proposed action (or position). This process of testing and revising and testing again is how Strategy evolves. Your original proposal is only the beginning of the process. Most of the Strategy evolves as you try to address the problems with your early proposals. After a number of Role Playing Sessions on revisions of a proposal the final proposal may bear little resemblance to the original one. Good Strategy develops through the process of Role Playing Strategy as you revise and improve your proposals. ** REVISED PROPOSAL: EXAMPLE When a proposal goes through its first Role Playing Strategy Session serious problems are often discovered. Although initially discouraging to some members, the insights gained in this session can lead to a better proposal. For example, in the low altitude flight issue it was noted that many people expressed concerns for the effects of the flights if it was not in the context of the pro and anti military question. There was, therefore, a basis for common ground on the question of concern for the effects. Because of the overwhelming tendency by the press and the public to frame the issue in terms of the pro and anti military question, it was decided that the group must clearly state that they were not against the military and must acknowledge the military's need to train. At the same time, the group would state that they felt strongly that their legitimate concerns on the effects of the flights must be addressed before the flight path was sited. In keeping with this position, the group could then raise specific concerns on the effects of the flights (on people, children, livestock, property values, etc.) and begin to build a broad base of support in the community. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** NEED TO KEEP THE CORE GROUP TOGETHER: EXPERIENCE VALUABLE: Role Playing Strategy helps you improve your Strategy by using your group's most valuable resource: people. As you develop Strategy in your Role Playing Session the experience of all of the members of the Core Group comes into play. As proposals are modified and revised, members come to a better understanding of the situation. Each member brings a different background and point of view to the session and each session is a learning experience and adds to the insight of each of the members. It is in the best interests of the group to make every effort to keep the Role Playing Strategy Group (Core Group) together as your group evolves because this group is more valuable as it gains experience. READY TO TAKE ACTION: The Role Playing Strategy Session allows you to test your proposals and be in a good position to anticipate the probable consequences before taking action. @ < SUMMARY 10 > EXPANDED GROUP: INTEREST GROUP, LINKS, AND MOBILIZATION: << EXPANDED GROUP: STEERING COUNCIL AND PROJECT COMMITTEES: >> The Core Group may need to create Project Committees to help with the work. This marks a transition to the Expanded Group. The Core Group becomes the Steering Council and Project Committees provide a new focus of work. The Steering Council needs to work closely with and listen carefully to the Project Committees. As the Committees gain experience (ie: gathering information, role playing, giving input, etc.), the Steering Council can decide to focus more energy on Strategy and give Project Committees more responsibility in carrying out action. Keep the Committees small (1 to 7 members) to maintain the advantage of working in small groups while involving more people. It is especially important for the Steering Council to stay together as a group to maintain focus on overall Strategy while new people get adjusted to the process. After the Project Committees are well established, Steering Council members may decide to take a different role and can be replaced by Project Committee members. When reaching out to other groups, work through Links. Links are people with experience and background that enable them to work with a key group. Mobilize when necessary to bring people together for action. ** CORE GROUP: NEED TO INVOLVE INTEREST GROUP: Initially the Core Group (2 to 7 people) will be enough to set up the group and start to raise the issue. As the work load increases, members of the Core Group may need to ask a few individuals from the Interest Group (people interested in your issue but not yet actively involved) to help with special projects. In some situations, working with this limited number of people may be enough to resolve an issue. In other situations, the Core Group will need to reach out to bring in the skills and energies of more people from the Interest Group and organize them into Project Committees to help with the work. ** PROJECT COMMITTEES: The Core Group can form Project Committees (1 to 7 members) to work on any kind of project. The work of the committees may change as circumstances change or the committees may be standing committees (ie: Press Committee). Often Project Committees begin by gathering more information. For example, you may need more background information on your issue (What are peoples concerns? What have others done?), or information on regulations that apply to your situation, or information on key groups (your Adversary, Decision Makers, other groups, etc). ** EXPANDED GROUP: STEERING COUNCIL (Core Group) AND PROJECT COMMITTEES: PROJECT COMMITTEES are set up by the Core Group around the work that needs to be done. The involvement of Project Committees marks the end of the setup phase and a change in the structure of the group. To reflect this change the CORE GROUP becomes the STEERING COUNCIL. The Steering Council continues to make decisions related to Strategy (steering) and to test its proposals in Role Playing Strategy Sessions. In addition, it now takes on the responsibility of coordinating the activities of its Project Committees. The structure of the expanded group (Steering Council and Project Committees) allows more people to get involved in raising the issue while still retaining the advantages of working in small groups and consensus decision making. ** STEERING COUNCIL: NEED TO EXPAND ROLE OF PROJECT COMMITTEES: As the Project Committees become more involved in their work and gain experience in their project areas, it is important for the Steering Council to increase the Committees involvement in the process. For example: The Steering Council has decided that there may be a need for working with the County Legislature. A Legislature Project Committee is established to gather more information. Members of this Committee could attend Legislature meetings to develop a good understanding of how the legislative process works. (How do resolutions pass through the various subcommittees of the Legislature? What are the voting records and personalities of individual members? etc.). Once well established, the Legislature Committee might be asked to Role Play proposals related to the Legislature being considered by the Steering Council. Or they might be asked to work on the wording of a resolution to be presented to the Legislature. Steering Council members could also be members of Project Committees and report back to the Council or Project Committee members could be asked to attend a Steering Council meeting when more input is needed, especially when considering actions related to their project area. ** CRITICAL PHASE: CONTINUITY IN THE STEERING COUNCIL ESSENTIAL: The energy and enthusiasm that new people bring to a group is a great asset, but it has to be balanced with the potential for problems that can develop when people with less experience with the issue (ie: new people) and with a narrow focus (ie: their project areas) come into the group. Members of the Steering Council need to stay together as a group during this transition to keep the focus on the overall strategy of the group while new people get adjusted to the process. Bring 1 or 2 Project Committees members into Steering Council meetings as needed when considering proposals related to their project areas for their input and to build on their experience. When people are more experienced and familiar with the process then some of the original Steering Council members (formally Core Group members) may decide to take a different role (ie: work on a Project Committee or be less active). The Steering Council can then bring new people in from the Project Committees to replace them. Throughout this process it is important to continue to maintain the small group size (2-7) of the Steering Council and the Project Committees. ** STEERING COUNCIL SETS STRATEGY: PROJECT COMMITTEES CARRY OUT ACTION: As the Project Committees take on increased responsibility, the Steering Council may decide to begin to involve the Committees in taking action related to their project areas. For example, the Steering Council has worked with the Legislature Committee on the wording of a resolution and on Role Playing the Legislature's reaction to it. The Steering Council could then decide to work jointly with the Project Committee in getting the resolution passed through the legislature or it might decide to give the Legislature Committee responsibility for the passage of the resolution. As time goes on and its responsibilities increase, the Steering Council may decide to focus more of its energies on developing Strategy and begin to rely more on the experience of the Project Committees to carry out action to implement those Strategies. The Steering Council needs to work closely with each of the Project Committees and the Project Committees need to work with each other to keep the actions coordinated. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** DEVELOPING LINKS: Often it is necessary to establish contact with other key groups involved in the issue. A Project Committee gathering information on a Key Group would be in a good position to begin to reach out to that group. At times this may involve establishing contact between groups that do not normally work together and that may have very different points of view or culture (ie: locals and outsiders, rural and urban, etc.). Developing Links involves finding people who have the experience and background to serve as a bridge between the 2 groups. You are looking for people who are familiar with the customs, attitudes and feelings of members of that group. (ie: people who originally came from that group, people with friends or relatives in that group, people who already have a working relationship with that group, etc.) For example, a low altitude flight group found that an Amish community was in the proposed flight path. The flight group chose one of its members who had worked with the Amish (cutting wood and working at their saw mills) to serve as a Link. His role was to translate between the 2 cultures and be involved in any Role Playing of that group. (The more diverse the groups, the more important it is that all communication between the groups be through the Link.) Finding people to serve as a Link is critical to working with other groups because it allows even groups with widely divergent points of view to work together in areas of common interest. ** MOBILIZATION: REACHING OUT TO THE WIDEST GROUP: Mobilization is an important aspect of the expanded group. It involves reaching out to include in some action (ie: attend a public meeting, write letters, etc.) people who have interest in the issue but may have limited time and can only be occasionally involved. When calling on people to become involved, make sure they can see some effect of their involvement so they will have a strong incentive to come back into action when needed again. For example, the Steering Council has decided to call a Mobilization of people to show support for the group's resolution at the next meeting of the Legislature. The Steering Council, Legislature Committee, and Press Committee could all work together on the project to make sure the people are Mobilized and know exactly what they are trying to accomplish. A well attended Legislature meeting would have good coverage in the press and those attending could see some results for their effort. Be aware of the dangers involved in Mobilizing large groups of people (see Show Of Strength). ** SPECIAL CASE: RAPID MOVEMENT OF NEW PEOPLE INTO YOUR GROUP: Ideally the Steering Council would bring new people into the Project Committees as the need arose. However, there may be times when a number of new people move to become involved in an issue almost all at once. Two common occasions of rapid movement of new people into a group are: 1) right after the group starts up when many people realize they may be involved in the issue and 2) after the group has been established for a while and has made some progress or has some high profile coverage in the media (ie: Public Hearings). Right after a group just starts up is often the most demanding case because the group is still in the process of setting up. The key in both cases is to make it clear that your group is defined by its Strategy of raising concerns without framing the issue in terms of sides (See: Concerned Position). When many new people suddenly become interested in your group it is often advisable to consider having an Information Meeting. ** INFORMATION MEETING: 3 GOALS: 1) EXCHANGE INFORMATION: The purpose of an Information Meeting is to exchange information. > No Decisions Are Made At This Meeting.< Your group presents the information you have and listens to what people think and feel about the issue. Make a list of their concerns. 2) PRESENT YOUR POSITION: Your goal in forming your group is to raise concerns about the issue and to reach out to build a broad base of support in your community to have those concerns addressed. You have decided the best way to do this is to avoid framing the issue in terms of sides because you are trying to avoid polarizing people and alienating potential supporters by forcing them to choose sides. Instead you want to bring together everyone who has any concern about the issue into a powerful base of support to insure that you concerns will be addressed. If a more definitive position on the issue is needed in the future (ie: an issue requiring a yes or no decision) you will wait until it is necessary to take that position, and it will be based on how well your concerns have been addressed. (see: Choosing A Position). 3) IDENTIFY PEOPLE WILLING TO WORK: Have a sign up sheet and identify people who would like to work on Project Committees. Find out what aspects of the issue they are most interested in and what project areas they might be willing to work on. Find if they have special skills that may be needed by your group. ** INFORMATION MEETING: PROBLEM AREAS: RESISTANCE TO YOUR GROUPS POSITION: Often when people are directly impacted by an issue they are emotionally involved and feel the need to take a strong stand. It is expected by the time of the Information Meeting, the Core Group has already come to grips with its emotional reaction to the issue and has decided on the clear advantages of a Concerned Position. Be patient with those who want to take a strong position and encourage them to work with your group to raise concerns without polarizing people into taking sides. Often even people strongly committed to a confrontational approach will begin to see the advantages after working with your group. If people are still strongly committed to taking sides and confrontation and show no signs of being willing to change then it might be necessary to acknowledge this clear difference in your views and suggest that they may feel better starting a new group based on their position. Raising concerns from their own point of view would be preferable to continuing with your group because this basic difference in approach could be very disruptive. STRONG INTEREST IN SPECIFIC AREAS: When gathering people to work on Project Committees, if people have very strong interest in certain areas then it may be better to encourage them to work in their areas of interest rather then trying to move them into areas outside their interest. Even if not needed immediately, their work may be useful in the future. @ < SUMMARY 11 > << GUIDELINES FOR EFFECTIVE ACTION >> ------------------------------- * SEE CURRENT SITUATION CLEARLY * Rise Above Personal Involvement And Get The Detached Overview: * FOCUS ON KEY AREAS * To Gradually Improve Your Situation And Move Towards Addressing Your Concerns * TAKE ACTION * Based On A Strategy * BUILD ON GAINS * By Leaving A Way Out ** * SEE CURRENT SITUATION CLEARLY * Rise Above Personal Involvement And Get The Detached Overview: Size up your current situation. Look at it from different angles. What do you see happening now and where is it headed? Look for opportunities as well as problem areas. Have each member of your Steering Council give their view of what you are facing. Make a summary of the most important aspects of your current situation. Re-evaluate as conditions change or as new information comes in. You Are Trying To See Your Situation Clearly Without Reacting Emotionally. EXAMPLE: A project that could have serious impacts was proposed for a rural area. By the time people first found out about it, there were only a few days left in the official comment period. Although the issue had the potential for involving a large number of people, there was not enough time to organize . ** * FOCUS ON KEY AREAS * To Gradually Improve Your Situation And Move Towards Addressing Your Concerns In any situation there are a number of forces at work. Some aspects are working towards improving your situation (ie: in the limited comment period example, the potential for a lot of people becoming involved could work to improve your situation). Other forces may be working against improvement (ie: time running out in the comment period could seriously limit your ability to mobilize your support). A change in the balance of these forces could move the situation in a new direction. In a Role Playing Strategy Session look for key areas to focus on that could change the balance. Be creative. Play with many different approaches (Often even impractical ideas can lead to insights that may be useful for developing more practical ones). Look carefully at the probable consequences. You have limited energies and resources so you will want to focus on key areas that have a realistic chance of improving your situation over time. EXAMPLE: To deal with the pressing problem of the limited comment period, a group formed and focused a major part of its energies into trying to find some way to get the comment period extended . ** * TAKE ACTION * Based On A Strategy Make decisions based on accurate and well documented information. Because taking action often involves a series of steps, you will need to work to develop a Strategy (plan of action) that can move you step by step towards your goal of changing the balance in a key area. Carefully test your proposals in a Role Playing Strategy Session to find the best plan. Revise and retest your proposals until you are confident they will have the desired results before taking any action. EXAMPLE: After researching regulations related to public involvement in the review process, the group found that a copy of the Environmental Assessment for the project should have been available locally and was not. After a Role Playing Strategy Session, they decided to raise this issue in the press and work with local and state agencies to put pressure on the Siting Agency to grant an extension of the comment period to comply with the law. ** * BUILD ON GAINS * By Leaving A Way Out Your goal is to work through incremental gains to move your Adversary (and/or the Decision Makers) into a position where they will have to deal with your concerns. That is, into a position where they will realize that it is more in their interest to work with your group to address your concerns than to continue as Adversaries (see Resolution By Strength). When they reach this point, it is to your advantage to make it easier for them by working to give them a face saving way out (see Resolution By Negotiation). Once you've made gains in one area, you can begin the process again (Guidelines) as you move towards having more of your concerns addressed. EXAMPLE: With the support of the local government, the involvement of State agencies, and wide coverage in the local press the Agency proposing the project had little choice but to grant an extension of the Comment Period . Not only did the group gain the time they needed to begin to raise their concerns, but they also gained recognition and credibility by having the public involvement issue resolved in their favor . By focusing on a key area, they were now in a strong position to raise concerns. ** EXAMPLE: REGIONAL OFFICE (Decision Makers): >> SEE CURRENT SITUATION CLEARLY: A group made repeated attempts to raise concerns related to an environmental issue with the Regional Office of the Environmental Department but made no progress. >> FOCUS ON KEY AREAS: After reevaluating their situation and contacting other groups involved in the issue, it was learned that the decisions related to this issue were being made at the Department Headquarters in the State Capital and not at the Regional Office. The group worked to find the people in charge of the issue at the Headquarters and refocused their efforts on the people actually making the decisions. >> TAKE ACTION: Following this new approach, the group concentrated on developing a good working relationship with the people in the Department Headquarters and got specific answers to their questions . >> BUILDING ON GAINS: After focusing on and working closely with the people making the decisions, the group was able to make real progress towards increasing public involvement by getting public hearings and a comment period. ** EXAMPLE: SOLID WASTE ISSUE (Need To Refocus): >> SEE CURRENT SITUATION CLEARLY: The County Legislature was proposing a trash incinerator as a solution to the County's solid waste problem. A group formed to raise concerns because they thought too little effort was made in considering alternatives. >> FOCUS ON KEY AREAS: At first the group focused on health related issues concerning the incinerator emissions. But information related to the health effects was inconclusive and the community did not respond to these concerns. After re-evaluating their situation, the group decided to refocus on the issue of the cost of the incinerator and the long term indebtedness that the county would have to incur. Weren't there more cost effective alternatives? >> TAKE ACTION: Raising the cost issue struck a responsive chord in the community. In addition, it was found that the contracts to run the incinerator also required that the county would have to guarantee certain levels of trash (for years into the future) or pay large penalties. This could discourage recycling efforts. These issues were raised in the press and before the Legislature . >> BUILD ON GAINS: With serious questions about cost, long term indebtedness, and the need to guarantee waste levels, the group worked to get the legislature to vote to delay the bonding for the project until more cost effective alternatives could be explored . ** EXAMPLE: SITING COMMISSION (Early In The Process): >> SEE CURRENT SITUATION CLEARLY: A commission had begun the process of siting a Nuclear Waste facility. The criteria for siting the facility were being publicly evaluated before any specific site was chosen so when the final site was chosen no comments could be made on the site selecting criteria. A few people in a remote rural area (a likely site), decide to get together to try to lessen the likelihood that it would be put in their area. >> FOCUS ON KEY AREAS: Since moving Nuclear Waste to remote sites would involve more travel on secondary roads and more exposure to road hazards, the group decided to focus on transportation issues. Review of siting criteria showed risks associated with transportation may have been underestimated. >> TAKE ACTION: The group worked through people with a background in science to present the position that no site could be considered safe unless it was rated safe in both on-site and transportation factors. To widen support, the group worked with local government agencies to raise these issues. >> BUILD ON GAINS: Based on the information presented, the Siting Commission changed criteria making transportation factors a more important consideration in site selection . By focusing on key areas early in the process, the group was able to influence critical aspects of site selection. This resulted in a better selection process and excluded many areas (like theirs) with poor road access . ** EXAMPLE: LOW ALTITUDE FLIGHTS (Let Your Adversary Organize For You): >> SEE CURRENT SITUATION CLEARLY: A low altitude flight group realized that they would have a serious problem organizing people who were widely scattered in a number of rural towns in the flight path. The group needed a method of letting people know they would be in the flight path and of getting them motivated to take action. >> FOCUS ON KEY AREAS: In Role Playing Strategy Sessions, testing a number of different approaches, they came up with the idea: if the people in the flight path could be overflown and experience the effects of the flights (while the comment period was still open) then a lot more people would become involved. >> TAKE ACTION: The group worked with the County Legislature to ask for a 2 week period of test flights so people could comment on the real effects of the Flights before the project was approved (rather than commenting on a study of the probable effects of the flights in the Environmental Assessment). The group also worked to raise the issue in the press. >> BUILD ON GAINS: After increased pressure, the military eventually agreed to a 2 day period of scheduled and announced demonstration flights . These flights lead to a massive reaction by people in the proposed flight path with the result that many more people became involved in the issue . @ < SUMMARY 12 > SHOW OF STRENGTH: BALANCE NEEDED: << SHOW OF STRENGTH: BALANCE NEEDED: >> In the Resolution Phase, you are trying to balance a Show Of Strength, to make sure your concerns are taken seriously, with an effort at finding common ground, so you can work with your Adversary and/or the Decision Makers to address your concerns. You may need to move back and forth between these two positions while addressing different aspects of your issue. The key is balance: to use just enough pressure to have your concerns taken seriously, while not doing permanent damage to the potential for a working relationship with your Adversary and the Decision Makers to resolve the issue. ** YOUR CURRENT POSITION: RAISING CONCERNS AND NOT TAKING SIDES: Up to this point you have been raising concerns and working towards building a broad base of support in your community to have your concerns addressed (see Choosing A Position). As you get closer to the Resolution Phase, you will begin to draw on the base of support that you have been building so you can mobilize strength for your position on the issue. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** EVALUATE YOUR STRENGTH IN TERMS OF YOUR POSITION AND BASE OF SUPPORT: Your position is that the concerns that you have raised need to be addressed. Do you have a good solid case for your position on the issue or at least certain aspects of the issue? What are the strongest points in your position? The weakest? Be as realistic and objective as possible so you can focus on your real strengths and be ready to defend yourself where you are weakest. Evaluate your base of support? Do you have a broad base of support in your community to have your concerns addressed? Identify the areas where your support is strongest, where it is weakest. Can you reach out to strengthen support where it is weak? What part of your base of support will be most easily mobilized if a show of strength is necessary? Begin to look at what aspects of your position and base of support can be combined to increase your strength. What aspects are best to avoid? How would you rate your overall strength in terms of your position and your base of support? ** EVALUATE YOUR ADVERSARY'S STRENGTH: WHAT ARE YOU UP AGAINST? Look realistically at the strengths and weaknesses of your Adversary's position on the issue. Is your Adversary's position open to criticism from the perspective of a fair and reasonable observer? What are the strong points of their case? What are the weak points? Next look at your Adversary's base of support in terms of support in the community. Do segments of the public strongly support your Adversary's position? Where is their support strongest? Where is it weakest? Make a detailed list. Role Play their situation. If you were them how would you view their situation? Are they aware of their own strength? Are they aware of their weakness? How would you be getting ready for resolving the issue if you were them? ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** TIMING: NOW OR LATER: The timing on when the resolution of an issue takes place can often be influenced to some degree. Look at your situation and decide how timing could play a role. For example, if your group's present position and base of support looks about as strong as it will ever get and your Adversary seems to be gaining support then it is in your interest to consider working to come to the Resolution Phase as soon as possible. On the other hand, if it looks like you will gain strength with more time or your Adversary's strength will weaken over time (more than yours) then working for a delay would be an approach to consider. If you need to slow down the process, the discovery of new information related to the issue or a serious lack of available information can often be used to justify a delay. ** FOCUS EFFORTS ON INFLUENCING 2 KEY GROUPS: ADVERSARY AND DECISION MAKERS: Besides your Adversary, there is another key group you will want to focus your efforts on influencing: the Decision Makers. Decision Makers are those people who make decisions that may effect the outcome of the issue. They may be regulatory agencies, government bodies, (town boards, county legislatures, state agencies, federal agencies, etc.), or they may be members of the public (as in a referendum, proposition on the ballet, or an election). Occasionally your Adversary is also the Decision Maker. Use your influence in your community to make both your Adversary and/or the Decision Makers aware of your concerns. Even if the public is not directly involved in the decision, public opinion has a strong influence on many decisions, especially on decisions involving elected officials. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** ARE YOUR ADVERSARY AND/OR THE DECISION MAKERS TAKING YOU SERIOUSLY? In a Role Playing Session, Role Play your Adversary. How would you view your group if you were them? Based on their recent actions and position and your knowledge of them, decide if they are taking your group seriously. Are they really aware of the strengths of your position and your base of support in the community to have your concerns addressed? Are they aware of the support you have outside of your group? Often you will discover that there are aspects of your strength that your Adversary may not be fully aware of. Do the same Role Playing for any Decision Makers. ** NEED FOR A SHOW OF STRENGTH: As you begin to get ready for the Resolution Phase, you may need to look for ways of making your Adversary and/or the Decision Makers more aware of your strengths as a group. For example, if your Role Playing has revealed that your Adversary (and/or the Decision Makers) are not taking you seriously then you may decide to look towards an action or a position to make them aware of the fact that your group's concerns must be addressed. Sometimes this may call for a some- what strong move to `get their attention' (see Confrontation). Other times it may only require looking for ways to gently remind them of your strengths. It may be that a Show Of Strength is called for. Perhaps what is needed is an overwhelming turn out at a public hearing to show that many people are concerned with your issue, or it may be that all that is needed is a series of letters to the Editor of the local paper from respected community members to show that you have a broad base of support outside your group. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** FOCUS ATTENTION ON THE STRENGTH OF YOUR POSITION AND YOUR BASE OF SUPPORT: Making your Adversary and/or the Decision Makers aware of your position on the issue is an important part of the process. Often, even more important is making them aware of your base of support for having your concerns addressed. All decisions are influenced to some degree by public opinion and often your concerns are taken more seriously when they have a broad base of support or support by key elements of the community. PRESENTING YOUR POSITION: THE PUBLIC CASE: There are 2 aspects to the presentation of your concerns. First, and often most important, is the case you present to the public. You are presenting your concerns to `the court of public opinion' by appealing to standards of reason and fairness. You are asking people to put themselves in your shoes and answer the questions: `Do you have legitimate concerns and are they being addressed? and `Are you being treated fairly?'. Often the court of public opinion can render a judgement that can have more impact than a legal case. ** PRESENTING YOUR POSITION: THE LEGAL CASE: There may be legal aspects of your issue. Legal cases can involve either regulatory agencies or the courts. Do you have a legal case? Is there compliance with relevant regulations? If you think you have good grounds for raising legal aspects of the case then you could consider seeking limited low cost legal advice. You may decide to raise the legal issues as part of your case to the public. Unless your legal case is overwhelming you are often better off using it indirectly rather than as a primary effort. Raising legal issues can often be used to support your main Strategy of raising concerns and developing a broad base of support to influence your Adversary and/or the Decision Makers. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** LIMITED USEFULNESS OF A LEGAL CASE: Many groups are tempted to see the legal route as the solution to all their problems. This is rarely the case because there are a number of serious disadvantages in relying too heavily on `going to court': 1) THE ODDS ARE AGAINST YOU WINNING: Only a few grassroots groups have been able to resolve their issue in the courts. 2) A LEGAL CASE IS OFTEN VERY EXPENSIVE: The cost of taking a case through the legal process of resolving an issue is often beyond the fund raising ability of a grassroots organization. 3) FUND RAISING FOR A LEGAL CASE CAN DO SERIOUS DAMAGE TO YOUR GROUP: People who were willing to spend time and energy in working with others to resolve your issue can rapidly lose interest after a few unsuccessful attempts at fund raising for a legal case. The sense of enthusiasm that comes from knowing that you are having an effect on your issue can disappear when the power to resolve the issue leaves your group and is placed in the hands of others (ie: lawyers and judges). 4) YOUR ADVERSARY CAN `TIE YOU UP IN COURT': Rather than resolving the issue in court, your Adversary may decide to delay and extend the legal process so that you will run out of money before the issue is ever legally resolved. ** EFFECTIVE USE OF A LEGAL CASE: A legal case can be used to advantage in certain situations: 1) TO BUY TIME: Often cost effective legal measures can be found to gain delays or extensions in the process of resolving an issue. 2) TO RAISE THE ISSUE IN THE MEDIA: Cost effective legal moves can be made to bring attention to the legal aspects of your position without necessarily resolving the legal case. 3) TO GO TO COURT WITHOUT PAYING THE COSTS: If your legal case looks very promising and has the potential for setting legal precedents or has the potential for winning money in damages then some legal organizations may be interested in taking on your case for no fee or payment only if you win damages. (Note: check carefully the background and reputation of any organization you are considering to represent your group.) ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** PRESENTING YOUR POSITION: COMBINED PUBLIC AND LEGAL CASE: Often the best presentation of your position is a combination of the public and legal case. Cost effective legal measures to buy time and emphasize aspects of your case can be used to strengthen your case before the public. In presenting your position to the public remember to avoid obscure legal and overly technical aspects of the issue and instead emphasize a clear common sense approach. Often it is most effective to use your legal case to support your public case in order to put more pressure on your Adversary and the Decision Makers to address your concerns. FOR A SHOW OF STRENGTH MOBILIZE YOUR BASE OF SUPPORT IN KEYS AREAS: Besides presenting your position to influence your Adversary and the Decision Makers, you will want to increase awareness of your base of support. For a show of strength, mobilize from keys areas: your group, other groups and influential people, the Press and public opinion. ** KEY AREAS FOR MOBILIZATION: YOUR GROUP: Get the members of your group active in carrying out your group's current Strategy. Find people to work on key projects. Build more support for your group. Let members know know how important it is to be available when you need to `mobilize the troops' for a Show Of Strength. OTHER GROUPS AND INFLUENTIAL PEOPLE: Reach out to other groups and respected members of your community to support your concerns to show that support for your concerns extends beyond your group. Be especially aware what groups and individuals may have the most impact on your Adversary and the Decision Makers. THE PRESS AND GENERAL PUBLIC: There are few groups in a democratic society that can ignore public opinion. When you appeal to the public to view your issue in terms of reason and fairness, many people can identify with your situation even if not directly involved. Raise your issue in the press. For example, sending a carefully thought out letter to the editor of your paper could spark a debate in the letters to the editor column. This could lead to an editorial on the issue that could lead to more public involvement. ** Mountain Vision Software R # 1 Box 222 Colton, N Y 13625 ** EXAMPLE: MOBILIZATION OF A KEY GROUP: The low altitude flight group was careful to stress that they were not `against' the military and that their concerns were the effects of