Through information and referral work at the National Council on Disability, it is apparent that many of us have basic questions about how to seek legal assistance when needed. If someone believes his or her rights have been violated under the Americans with Disabilities Act or other law, we recommend discussing the matter first with the alleged violator and seeking a good faith solution. If that does not work, we suggest filing an administrative complaint before going the legal route, as this process usually resolves disputes as fairly, more quickly, and less expensively. A private right of action, however, remains an important safeguard for individuals to obtain justice. To help inform people with disabilities about legal recourse, I am sharing two articles by a respected consumer rights attorney: "How to Hire the Right Lawyer" and "Understanding the Legal Fee Agreement." Of course, an endorsement of his particular firm should not be inferred, though we appreciate the explanations and tips he has made available to the public through the web. Jamal Mazrui National Council on Disability Email: 74444.1076@compuserve.com ---------- How to Hire the "Right Lawyer:" CONSUMERS' RIGHTS IN THE LEGAL MARKETPLACE BY RICHARD ALEXANDER, ESQ. _________________________________________________________________ San Jose, California attorney Richard Alexander, a National Honor Scholar at The Law School, University of Chicago, was certified as a civil trial advocate by the National Board of Trial Advocacy in 1980, has been specially recognized as a Trial Lawyer by the California Trial Lawyers Association, is a former member of the Board of Governors of The State Bar of California, currently serves as Vice President of Consumer Attorneys of California and is a founding member of the National Association of Consumer Advocates. Alexander, Rapazzini & Graham is a medium size law firm specializing in class action litigation arising from negligence, toxic chemical, defective product, mass accident, environmental and fraud cases on behalf of consumers and small businesses. The firm holds Martindale-Hubbell's highest rating for legal ability and adherence to ethical values and is recognized in the List of Preeminent Law Firms in the United States. The firm sponsors The Consumer Law Page on the World Wide Web [http://seamless.com/talf]. _________________________________________________________________ The United States is both the most successful economy and the most complicated legal society in the history of the world. Open any newspaper on any day and more than half of all the news concerns the law. Full time legislatures, plus Congress and numerous federal agencies, produce volumes of rules. In short, there are laws, rules, and legal regulations that impact everyone's life on a daily basis. The legal and political system of the United States is heavily influenced by campaign contributors, those with real power over politicians, and the resulting special interest legislation is routinely added to unrelated legislative proposals as "riders." More and more law is being generated which is only fully understood by those few lawyers who are specialists in specific areas. For example, despite the fact that tax law is a recognized specialty, there is no one in the United States who has read all of the U. S. tax code and all I.R. S. regulations. There are legions of subspecialists the area of taxation from personal taxation to leasing, estate planning and the perpetuation of subchapter S corporations. Law, like medicine, has become a specialty of information providers. Finding the "right lawyer," a specialist with substantial knowledge and experience, is what you want when you need a lawyer. Finding the "right lawyer" is a great challenge, even for lawyers themselves. When you have a medical problem, a doctor will help decide whether you need specialized care and assist in providing immediate and necessary care. On the other hand, when you are in need of legal assistance, you are on your own. Few states recognize a vast range of legal specialties and outside of the Yellow Pages there is little readily available information to help in the selection of an experienced lawyer. Unfortunately the advice offered by bar associations, such as The State Bar of California, is so general that it is of little value. After you have read this article and the specific advice provided here, open The State Bar of California's advice on how to hire a lawyer [http://www.calbar.org/2con/3conhowc.htm] and compare. It is a well intended piece but it is so general and lacks specific recommendations that it is not very helpful. The purpose of this article is to provide specific advice and to explain how lawyers find the "right" lawyer. Often, people begin looking for a lawyer to represent them when they are confronted with a crisis. They may be dealing with a family death, serious injury, divorce, or criminal charge. Many times it is easiest to choose a lawyer who is friendly and supportive, without conducting research into his or her background and experience. Choosing a lawyer simply because he or she is understanding may lead to later dissatisfaction. While the Yellow Pages or a television advertisement may be a good place to start, keep in mind that such sources are merely that and only a starting place. Lawyers should be selected for their expertise and experience in specific categories of cases. The "right lawyer" is the person who has substantial experience handling a case very similar to yours, who can and will take action at once. She or he does not have to "look into it," "think about it and call you back" or "check the most recent court decisions." The "right lawyer" knows what to do immediately, acts effectively and with little wasted effort or wasted expenditures of your money. Your search for the "right lawyer" should be expected to take several days. Although it is a challenging process, this commitment will yield important rewards. Begin as soon as possible because there may be statutes of limitations or other deadlines that may be critical. In some cases you have only a limited window of opportunity to take legal action. Think carefully about the legal services you require. You may need on-going, regular legal advice from someone who has experience advising individuals or businesses in your line of work. Other attorneys have particular experience in drafting contracts or wills, representing estates or working through land development or zoning-related issues. Many lawyers practice law for a lifetime and never set foot in a courtroom because their work is primarily consultative and oriented toward planning. Other attorneys focus on providing remedies that require litigation, and are experienced in appearing before juries and trying complex civil and criminal cases. The bottom line is that there are many, many lawyers. You just need one. The "right" one. FINDING LEGAL SPECIALISTS If you were forced to bet your home on the outcome of an athletic event between two players in boxing, tennis or golf, you would do a substantial amount of homework. You would do a literature search, call coaches, talk with players, call Las Vegas to learn what the professionals had to say, and find videotape on film of previous matches. The same approach applies when it comes to finding the "right lawyer." Lawyers find the "right lawyer" by networking with the members of their profession who have experience in related areas. After making multiple calls they develop a "short list" of attorneys with special expertise. There are many ways that you can achieve the same goal. If you are reading this article on the Internet, you have access to search engines, such as Netscape's Netsearch, Infoseek, Excite or Lycos that allow you to enter "class action," "defective products," toxic chemical" or the like to locate lawyers with special experience. Check the law lists on the World Wide Web. These lists are growing daily. You need URL capability through Mosaic or Netscape both of which are freely available. One of the best is The Seamless Web. Also see, Yahoo, Einet, P-Law and West's Law Directory, which has a website listing lawyers which is searchable. Check out the home page of The Alexander Law Firm. Look for a lawyer with the same dedication, commitment, experience and record of success in the types of case that you have that is shown there. In addition, America Online's Court TV provides a database of lawyers and if your local newspaper is online, a search of that database can provide information about lawyers with special background and experience. In using any of these sources look for qualifications and experience that are factual. Every community has lawyers who are experts in specific areas of the law. Finding a specialist requires more than asking friends and relatives for their recommendations. Unless they have extensive experience with the legal community, their advice has to be considered in the context of their background in retaining lawyers. To rely merely upon advice from friends and relatives may greatly limit your prospects unless they are involved in a line of work that is related to your problem. Artists and decorators know who does the best job of picture framing in town. For example, if your brother or sister has been served with divorce papers and in looking for a lawyer you learn of two family law specialists and a "brilliant trial lawyer." Remember, the key is networking. Call the "brilliant trial lawyer" and ask him or her who they would hire if they were sued for divorce. If you have a family or business attorney upon whom you rely, your work is all the easier, but watch out. If your lawyer refers you to someone in his/her firm, this person may not be your best choice. Consider that person as someone to be added to your short list but nonetheless follow the guideline and suggestions you will find here before you make a final decision. The best place to start is your county law library. Here you will find a number of directories and source books which will help you develop your "short list." But since everyone starts with the Yellow Pages, understand what you can learn there. The Yellow Pages are paid advertising. The bigger the ad, the larger the volume of common cases handled by that lawyer. This may be what you need for a common or garden variety case, but no major corporation picks its lawyers out of the Yellow Pages. Ignore the hype and look for facts confirming experience you can call upon. Your County law library and most main libraries contain a national listing of attorneys published by Martindale-Hubbell, one of the best all-around sources of information. The Martindale-Hubbell Law Directory lists lawyers in practice by state and city. You'll be able to learn about attorneys' particular backgrounds, areas of practice, bar activities, honors, articles, and other aspects of their practices. But, more importantly, Martindale-Hubbell rates lawyers for their legal skills, ethics, and professionalism. While the rating system is not perfect, Martindale-Hubbell conducts confidential surveys of local judges and lawyers. Few very good lawyers are unrated. Martindale-Hubbell also publishes the Bar Register of Preeminent Lawyers in the United States, which categorizes only those lawyers with the highest ratings, and organizes them into 34 specialized fields of practice. Here you may find some of the best informed attorneys in your community or state. Nothing beats experience, and you can find expert trial attorneys in the Association of Trial Lawyers of America's Desk Reference. It contains a special section called "Life and Sustaining Members." This list is an outstanding resource of the top trial lawyers in the United States. ATLA awards Sustaining Membership to attorneys who have made significant contributions to further the goals of the association and who are recognized for their expertise in the practice of trial law. Sustaining members must have practiced for ten years or more, have experience trying ten or more jury cases, have served as an ATLA chapter officer, board member, section chair or state delegate, and have been an ATLA member for at least five years. Reach ATLA, located in Washington, D.C., by calling 202-298-6849 if the library does not carry their directory. Many trial lawyer and consumer attorney organizations conduct peer review of studies of their members experience and recognized those with special experience. For example the author is recognized for his experience as a trial lawyer in the fields of products liability, professional negligence, insurance bad faith and public entity liability cases by the Consumer Attorneys of California. CAOC publishes a list of California lawyers with recognized experience in trial law, general personal injury, product liability, professional negligence, workers' compensation, criminal defense, family law, appellate, public entity liability and insurance bad faith. While this list does not make any evaluation of the competency of an individual lawyer and does not certify the expertise of the recognized lawyer in any specialty, it does make one important contribution to your search. It provides independent recognition of actual experience for you to consider, as opposed to accepting an attorney's self-proclamation. Once again, the key is experience and for that reason this list is invaluable. For a copy of the Recognition of Experience List try CAOC's website at http://seamless.com/consumer, write Consumer Attorneys of California, 980 9th Street, Sacramento, CA 95814-2721, 800.767.2852 916.442.6902 or fax 916.442.7734. Other state Trial Lawyer Associations are also opening websites which will be helpful. For more information on experienced trial attorneys, consult the membership directory of the National Board of Trial Advocacy, founded in 1980 and located in Boston. It is the only board of trial specialists approved by the American Bar Association, and the only national organization certifying civil trial lawyers, based upon substantial competency as a trial advocate. It is highly respected because everyone certified by the NBTA must meet objective criteria and no one was "grandfathered" into membership as a founder. Certification requirements include experience in at least 15 trials, evaluation by judges and opponents, peer review, and written examination. If your library does not have a copy of the NBTA directory, you can reach this organization for a list of NBTA members in your state by calling 617-720-2032. To check an attorney's most recent record of courtroom successes, jury verdict reporting services are available. Every law library contains these commercial services subscribed to by lawyers, insurance companies, and others interested in what is taking place in courtrooms on a daily basis. A jury verdict reporter details the results of cases and provides information concerning lawyers, the particular facts of cases, testifying experts, and the result, usually on a regional, statewide and national basis. Some of the services provide annual compilations listing lawyers and experts who have appeared in jury trials over a given year. Because the reporting of trial results is unofficial and voluntary these reports are not perfect or complete. For many people "cold calling" is not easy, but you may gain valuable information if you contact some of the local legal community's leaders. The local bar directory contains the names of current and former bar presidents, the heads of bar association committees, and editors of legal publications. It will also give the names of the directors of continuing legal education programs or CLE as it is commonly known. Attorneys must attend a specific number of hours of continuing legal education each year to keep current their license to practice under the rules of many state supreme courts or state bar associations. Those lawyers who organize these educational programs are excellent contacts who can refer you to attorneys who have expertise in your line of work. The best lawyers in fields unrelated to your problem know who they would hire. Birds of a feather not only flock together, but they read legal decisions, legal newspapers, know the current county scuttlebutt, and chat with their colleagues. When they need help, they know who to call. If you know a specialist in Chicago, but need a lawyer in Santa Barbara, call the Chicago expert. The best lawyers in any state know the best lawyers across the country. Many times lawyers from different states work together on cases. Your expert in Chicago may not know the right lawyer in Santa Barbara, but he/she can put you in contact with someone in San Jose or Los Angeles who will have worthwhile recommendations. As you are developing a "short list," do not hesitate to call either a current or former county bar president and to ask whether you would be making an error selecting any one of your nominees to represent you in a particular kind of case. It would be rare for you to receive a recommendation for any one particular individual, but you may learn whether an attorney has retired, suffered a major illness or limited her or his practice. In smaller communities, the same information may be obtained from the presiding judge of your local court. Keep in mind that while judges seek to be independent, they are also, in many states, elected. To be reelected requires popular support of the bar and the electorate. Do not be surprised if the local presiding judge declines to comment, but don't be afraid to ask. Experienced trial lawyers have used this technique from time to time. Keep in mind that you may learn more by what a judge does not say, than by what he or she says. As long as you're cordial, explain that you have a problem and ask for any guidance that can be provided, there are very few judges that will turn down your request. Ask for comments on your "short list." "Would I be making a mistake hiring either A, B or C? Or, "of A, B and C who has the most recent experience in defective products cases?" If you have access to computerized data bases and your local newspaper is online, run a newspaper search of the people on your short list. Prominent lawyers who have taken on challenging and difficult cases are regularly mentioned in newspapers. More and more newspapers are on-line these days through Compuserve, Prodigy, America On Line, or other services. Numerous county bar associations provide low-cost referrals, which in large part provide advice on routine matters. For a fee of about thirty dollars, these services will arrange a consultation with an attorney. Many lawyers contribute their time to this endeavor, although a large percentage of the members of referral panels are younger attorneys. Large bar associations, usually found in major metropolitan areas, require lawyers have some minimum level of experience in a particular field of law before assigning them to a referral panel. "Minimum" means just that. You most probably will not find the county's leading expert offering referral panel services. Bar associations in small communities normally use a rotational method of assigning their lawyers to requests for assistance by the public. Do not expect to find the "right lawyer" by calling a local bar association. These are voluntary organizations designed to serve the needs of attorneys and they do not wish to alienate any of their members. Do use a referral service to meet with a lawyer to determine whether or not you should be making a claim and learning what steps are immediately necessary to protect your rights. It is also an excellent opportunity to gain experience talking with a lawyer and practicing your negotiating skills. Interviewing the Specialist There is no substitute for a face to face meeting when you are trying to select an attorney. You will not only learn whether a lawyer has the necessary expertise, but also whether you could form a comfortable working relationship with him or her. Call each attorney on your "short list" to see who would be available to be interviewed about taking on your case, and what the fee schedule would be for this meeting. Some law firms provide clients with a brochure, press clippings, or a curriculum vitae, which details a lawyer's education, achievements, and experience. Ask for any information available on the lawyer or your subject matter, and review it carefully. This is the time for comparison shopping. Read for substance and compare the background and work experience of one lawyer with another before you call for an appointment. When you call for the appointment, describe your problem in twenty words ["I need an estate plan; my wife and I have a net worth of $1,000,000." "My husband filed for divorce, he's an engineer, we have two children and we own two houses." "I work for the city maintenance department with strong chemicals and was just diagnosed with leukemia."]. At your meeting you should give a clear summary of your situation and the services you are seeking. It is helpful to bring a one page summary of all the relevant information, including dates, times, names and addresses and which provides basic "who, what, where, when, why and how" information. For an example of basic information a lawyer will need open How To Become A Client Of The Alexander Law Firm [http://seamless.com/talf/].. Come prepared with documents that help tell your story, such as correspondence, photographs, accident reports, police reports and medical records. By examining this information the lawyer can quickly determine if she or she has a conflict of interest, in which she or he represents someone whose legal interests are in opposition to your own. When talking with a lawyer pretend you are talking with your auto mechanic and ask the same questions: 1. How bad is it? 2. How soon do I have to do something? 3. Have you done this before? 4. Are there any options? 5. What are the odds of getting it fixed? 6. At what price? 7. When will it be done? 8. Who is going to do the work? 9. When can you get started? If you or a family member have been injured, you may discover that your case requires prompt action. There are critical deadlines, called "statutes of limitations," that restrict the time you have to file a claim against the party responsible for your injury. In most states the rules adopted by the legislature requires all claims for personal, property or business injury be filed within two years. A few states, such as California, require all such cases be filed with the court within one year of the injury and if a governmental entity is a potentially responsible party, an administrative claim must first be served on a designated city or county official within six (6) months of the incident and you must file a claim before you can file suit. These rules vary from state to state and worse yet, how and when they come into play also varies. It can be unnecessarily complicated and has been made that way as a result of the influence of big business in passing legislation and in selecting cases to appeal. In most states if you file one day late, you lose. So, always move quickly to preserve your rights. Acting quickly also serves to preserve important evidence that may otherwise disappear. Every major insurance company and corporate defendant begins investigating potential claims immediately. So should you. Evidence should be preserved instanter [an old but wonderful legal word that best explains how important this advice is] and in some cases a professional engineer is required rather than an investigator. Discuss what kind of investigation would be appropriate and whom the lawyer recommends. An experienced lawyer's record should speak for itself. Check the results this attorney has obtained for clients who needed the same kind of services. Learn if he or she generally works with a certain category of individuals or businesses, since specialization is to your advantage. Ask a trial attorney how many cases like yours she or he has both tried, won, lost or settled. Do not be afraid to ask for a copy of a trial brief, settlement conference, or pre-trial statement that was filed with the court so better acquaint yourself with the type and quality of the attorney's work. Many attorneys will work with other lawyers, their partners and employees who are called "associates" on your case It is important to know what their qualifications are, check what their level of involvement would be, and whether the person you are interviewing would be the lead attorney or decision-maker on your case. Find out who will be working on your case on a day-to-day basis. Ask to meet the legal staff, if they have not been introduced to you. Remember that when you are in a hospital you see the doctor usually once a day, but it is the nursing staff that provides hourly care. The same is true in the law office. Lawyers perform direct services, but they also give instructions and orders to others. Find out who those people are and what they do. You should ask what course of action the lawyer suggests in your case, and be wary of an answer that contains lots of assurances but lacks concrete steps and a range of time the tasks would require. Determine what procedures will be followed to make sure all time deadlines will be met in your case. Many cases require the testimony of an expert, who is a specialist in a given field, many times a university professor, medical doctor, economist, accountant, or scientist. You should ask whether your case would be assisted by an expert, what kind of expert should be considered, which experts your attorney recommends, and when they should be retained. How much will they charge and who pays is discussed below. Keep in mind that if you are going to litigate, your attorney will have to tell your story to a judge and a jury. You should try to imagine what kind of impression the attorney would make on them, and how convincingly he or she would present the facts of your case. As a routine practice, determine how you and the attorney would resolve how your case should proceed. Does his attorney want to make all the decisions or does she or he enjoy shared decision-making? If there is a disagreement, are they open to second opinions and what happens if you do not get along. How would a change of counsel be accomplished? You should determine whether the attorney carries adequate professional liability insurance for a case like yours. In addition, ask if he or she has ever been sued for malpractice, how many times and more importantly the outcome. No professional should be offended if you explain that you are bringing up these unlikely possibilities as a matter of policy. No interview would be complete without finding out what your own responsibilities would be. Ask if there are any tasks you would be involved in, and what your role in decision making would be. Most clients make the mistake of expecting the lawyer to initiate communication with them and most lawyers intend to do so and desire having a well informed client. But without a formal structure, it will not happen. Understand that initiating communication is your responsibility and do not expect to be able to accomplish it by telephone. Many lawyers are frequently out of the office, appearing in court or taking depositions. Busy lawyers do not remain in their offices all day. Court appearances, arguing motions, interviewing witnesses, taking depositions into the dinner hour, traveling to meetings outside the office, attending continuing education programs and bar meetings are common. They will routinely not be there to accept a random call and may not be able to call you back when you will be available. Telephone tag does not accomplish your goal of being informed. Be sure that you talk about the best ways to keep each other updated. Telephones do not work nearly as well as regular face-to-face meetings or scheduled telephone conferences. Plan on follow-up meetings with your lawyer at agreed upon times, perhaps every 30 days at first and thereafter as needed. Ask for copies of correspondence and documents filed in court. If you do not understand what they mean, save those questions for your next meeting. You must stay informed, but you do not want to abuse your welcome, even though you may be very anxious about your case. Consider your lawyer in the same manner as you do your doctor. After you see a physician it is common for him or her to order tests, prescribe medication or to take some other action, but always you are asked to come back in a certain period of time. The doctor does not make the appointment. You do. Follow the same practice with your lawyer and arrange for follow-up meetings. One of the best ways to do this is by scheduling telephone conferences. Ask the lawyer, legal secretary or other person responsible for scheduling to set a meeting by phone when the lawyer expects to be in the office. This will help you avoid telephone tag and increases the probability of a successful exchange of information. UNDERSTANDING THE FEE AGREEMENT If you think you have found the "right lawyer," you will want a written fee agreement. Unless you sign a written fee agreement at the outset, the probability of your having an amicable conclusion to your relationship is zero. Ask for a copy of the attorney's fee agreement. As with all documents, make sure that you understand it fully before you sign it. No reputable attorney will pressure you to accept a fee agreement on the spot. Be sure to read Understanding the Legal Fee Agreement: Consumers' Rights in the Legal Marketplace. CREATING A WORKING RELATIONSHIP After your interview, take time to consider whether you would be comfortable in working with this person as your lawyer. Ask yourself whether or not she or he gave you clear and direct information. Will they be available in an emergency? Consider if the attorney spoke knowledgeably and with a minimum of legal terms. Think about whether this lawyer understood and shared your goals. As a client will you be a co-participant or will the lawyer be making all the decisions? Did the attorney give you his/her home phone number if you have an emergency? The importance of creating a comfortable working relationship with your lawyer cannot be underestimated. The road to obtaining the legal services you are seeking may be long, and it will take a considerable amount of teamwork to get there. If you make the commitment to find an experienced lawyer with whom you can work jointly, you will be well on your way to the best possible result. Last Updated January 1996 ALEXANDER, RAPAZZINI & GRAHAM 55 S. Market Street, Suite 1080 San Jose, California 95113 (408) 289-1776; Fax 287-1776; TTY 286-1776; Email access@alexanderlaw.com 1300 Mercantile Library Building, 414 Walnut Street Cincinnati, OH 45202 (513) 723-1776; Fax 421-1776 Copyright 1995, THE ALEXANDER LAW FIRM Copyright 1996 ALEXANDER, RAPAZZINI & GRAHAM "The Consumer Law Page" is a trademark of The Alexander Law Firm. ---------- Understanding the Legal Fee Agreement: CONSUMERS' RIGHTS IN THE LEGAL MARKETPLACE BY RICHARD ALEXANDER, ESQ _________________________________________________________________ San Jose, California attorney Richard Alexander, a National Honor Scholar at The Law School, University of Chicago, was certified as a civil trial advocate by the National Board of Trial Advocacy in 1980, has been specially recognized as a Trial Lawyer by the California Trial Lawyers Association, is a former member of the Board of Governors of The State Bar of California, currently serves as Vice President of Consumer Attorneys of California and is a founding member of the National Association of Consumer Advocates. Alexander, Rapazzini & Graham is a medium size law firm specializing in class action litigation arising from negligence, toxic chemical, defective product, mass accident, environmental and fraud cases on behalf of consumers and small businesses. The firm holds Martindale-Hubbell's highest rating for legal ability and adherence to ethical values and is recognized in the List of Preeminent Law Firms in the United States. The firm sponsors The Consumer Law Page on the World Wide Web [http://seamless.com/talf]. _________________________________________________________________ Finding the "right lawyer" to represent you is a challenging process describe in the companion to this article, How to Hire the "Right Lawyer": Consumers' Rights in the Legal Marketplace. Once you have found the"right lawyer," you will want a written fee agreement explaining what you want the lawyer to do, what the lawyer has promised to do for you, and what it is going to cost. Unless you sign a written fee agreement at the outset, the probability of having an amicable conclusion to your case and to your relationship with your lawyer is very close to zero. If someone wants to do business on a handshake, expect the other hand will be in your pocket. Only a fool hires a lawyer without a written fee agreement. Good lawyers know this and always explain your obligations and theirs in a document you can read and understand. Only after you understand the agreement will you be asked to sign and along with your lawyer confirm your understanding. So, always ask for a copy of the attorney's fee agreement at your first meeting. As with all documents, make sure that you understand it fully before you sign it. No reputable attorney will pressure you to accept a fee agreement on the spot. If he/she does, find another lawyer. And, do not fail to understand that every attorney's fee agreement is different. There is no such thing as a "standard agreement." You will be signing a document that binds you and the lawyer. Make sure you understand every word, what it says, and what it does not say. Before you sign any contract, make sure you understand the following general advice which is intended to provide you with a general background of what you can expect when you hire a lawyer. The important operative words in this case are "you" and "hire." The lawyer is a professional, but you are the boss and the fee agreement is the contract of employment explaining the duties of both sides. Remember, you are hiring the lawyer and the lawyer is deciding both what kind of work you need performed and what kind of boss you will be. HOURLY FEES First, determine if your legal work is best accomplished by a fixed fee, hourly rate, or contingency fee. If the work is to be on an hourly basis ask for the attorney's hourly rate, and the rates of any other attorneys at the firm who are expected to participate. Ask for a copy of the firm's fee schedule. Check the fee agreement to confirm fees for the firm's support staff. Is time billed in minimums of one-quarter of an hour or in tenths? Be cautious about paying for the work of law clerks or new lawyers who are being trained at your expense. Legal research may sometimes be called for, but you should not have to pay an attorney, or a new associate, to learn the basics about the law concerning a common legal issue. Ask whether there are any specific areas of the law that should be researched in your case and how long that would take. If the attorney explains they will "have to look into," "give the matter some thought," or "check the case law on a question" that is a red flag: watch out for being billed for research that another professional with more experience may not need to do. Obviously there is no hard and fast rule here, but nobody wants to pay for waiting time in a cab while the driver is trying to figure out how to read a map. In addition to controlling time devoted to research, if you expect litigation, insist that you not be charged for your attorney to make a motion for summary judgment without your permission. A motion for summary judgment asks the court to dismiss a lawsuit on the assertion that the opposition's case is unsupported by any facts. Only in the rarest of cases are these motions successful, because no matter how strongly you believe that the case brought against you is without merit, there is always some question of fact that must be determined by a jury. A lawyer's hourly rate will give you only part of the total financial picture. Many cases require sizable expenditures in order to obtain the best recoveries. Always ask what kinds of expenses the attorney considers essential to prepare your case and maximize your recovery, as well as what costs could be minimized. Get an estimate of what those costs will be and two budgets: 1) a rock bottom minimum and 2) the most probable. Determine exactly what will be chargeable to you as costs. Cases costs routinely include all out of pocket expenses paid for the purpose of carrying forward the client's case. Common expenses include charges for filing fees, process servers, facsimile charges, couriers, express mail, federal express, UPS; copying of medical, employment, court and other records; deposition reporters' fees and transcripts, experts' and consultants' fees, telephone toll charges, in-office copying, postage, attorneys' travel by car, parking, overnight hotel and meals, focus groups, trial exhibits, computer research, mediation fees, jury fees, pro- judges, and investigators, among others. It is always expected that your attorney will do everything to minimize case expenditures, but do not minimize case costs at the expense of not hiring important experts or failing to take the deposition of a critical witness. It may be possible to arrange a flat fee for certain services, such as a will or a divorce. Many large corporations are negotiating with law firms to undertake, for example, all the company's defective product litigation on a fixed fee basis. Fixed fees are becoming more and more popular with sophisticated purchasers of legal services. It is worthwhile asking about a fixed fee in your case. You might be able to arrange a sliding scale of attorney's fees, with separate rates for different tasks ranging from correspondence to court appearances. Some lawyers work on a sliding scale of fees that depends on when a case is resolved, such as prior to filing, at pre-trial, at the settlement conference, after trial begins, or after an appeal. If the attorney bills by the hour, she or he will request a retainer to secure payment. A retainer functions like a deposit. Clients are expected to keep a certain minimum level of funds in the attorneys trust account and to replenish as charges are made. The days of the non-refundable fee to assure the lawyer will always be available for a particular client's cases, or avoid working for the client's competitors, are gone. Do not agree to pay a totally non-refundable retained unless your last name is Rockefeller, Carnegie or Perot. Always require that you approve a bill before funds are withdrawn from a trust account. Give no one a free hand with your money. CONTINGENCY FEES Contingency fees, or percentage fees, are paid at the conclusion of a case, and only if there is a recovery. Lawyers who work on a contingency expect to be paid well for expending time and effort, paying for their office overhead during the pendency of their cases, and either advancing or paying the case costs normally paid by a client that have been explained above. The client has the benefit of securing the services of the "right lawyer" and in the event the case is without, or with less, merit than expected at the outset, the burden is carried by the lawyer and not by the client. The contingency fee is the average person's only way to hire a lawyer and for that reason major corporations and insurance companies have worked hard to limit contingency fees in order to limit the ability of the public to assert its legal rights. Under a contingency fee contract, the attorney's fee is a percentage of the recovery, generally between 33% and 40%, but there is nothing sacred about these numbers, although many people are so familiar with these percentages that they are accepted as gospel. In more complicated and difficult cases, the percentages will be higher. For any punitive damages awarded, this percentage may be as high as 50%. This type of fee agreement is used commonly, though not exclusively, by those who have suffered personal injury, property loss or serious damage to their business and by families who have suffered the death of a family member. Establish and consider a sliding scale of percentages of compensation and tie the increased percentage to financial decisions that will impact you and your lawyer. For example: * 25% to negotiate a final resolution before the defendant answers the complaint; * 33% after service of the complaint but before retention of experts, and * 40% after experts have been given work assignments or upon disclosure of experts for pre-trial depositions. Normally an attorney will try to settle a case before serving a complaint and then having to deal with the defendants' lawyer in a litigation setting. Once the complaint is filed and served, a defendant has an interest in minimizing both the cost of settlement and the cost of defense. This is an excellent time for both sides to consider settlement. Once litigation is underway and witnesses deposed [interviewed under oath by an attorney at a deposition before a court reporter] the factual picture should be clearer. In anticipation of trial both sides will have to have experts, provide them with factual information and pay for them to render opinions, conduct studies or the like. This is another excellent time to pursue settlement. Clearly the attorney's workload increases then and at the time when trial experts are disclosed and deposed. This is another logical point for both sides to "talk turkey." In all cases, you want to encourage your lawyer to invest the time needed to obtain the best result. There are many types of contingency fee agreements available and there is no such thing as a standard contract. Many clients focus on the percentages to be charged without considering carefully how it is applied to the recovery and how the fees are calculated. Contingency fee agreements fall into three major categories which reflect the basic methods followed to calculate the attorney's fee. HOW FEES ARE CALCULATED Under a gross fee contract, the agreed percentage is applied to the gross amount of the recovery, and the case costs incurred in prosecuting the case, if advanced by the lawyer, are repaid to the attorney our of the client's portion of the recovery. Under this type of agreement, there is no incentive for the lawyer to be economical in spending because the client bears the full brunt of such expenditures and the fees are unaffected. Under a net fee agreement, the lawyer is reimbursed for case costs from the gross recovery. If the client has paid the costs of litigation then it is common to reimburse the client before calculating fees. The agreed percentage is applied to the net recovery or the final, total net sum recovered from the defendants after deducting any disbursements or case costs incurred in connection with prosecution or settlement of the claim. This approach provides some incentive for the lawyer to contain costs and spend effectively, since her or his fee grows smaller as the costs grow larger. If the agreed attorney's fee is one third, then every time the lawyer spends one hundred dollars in case costs he or she knows that the attorney's fee is reduced by $33. DOES THE ATTORNEY ADVANCE OR PAY CASE COSTS? As a result of a 1995 appellate decision, some lawyers are offering a single charge contingency contract under which the attorneys agree to pay all costs associated with the case. If the case is successful, out of any recovery the attorney receives as total compensation for all services an agreed upon percentage of the gross recovery. Because the payment of preparation and trial costs are the sole responsibility of attorneys, the client always receives a known percentage of the recovery and can readily calculate his/her share. This approach places the full burden of the costs of the case on the attorney who is spending his or her own money to prepare for trial. Just as in selecting a percentage fee that provides incentives, both a net fee and single charge fee agreement contain hidden incentives. These are important to understand to make sure your lawyer has the incentive to maximize a recovery for you at the earliest possible moment. When an attorney "advances" case costs the IRS treats these expenditures as non-interest loans from personal capital. A lawyer who advances case costs uses after tax dollars. For example, for a lawyer to advance $10,000 to pay an expert's bill requires gross income of $60,000. The lawyer's office overhead expenses in operating a law firm can range from 60% to 80% of gross income. Assuming an overhead of 60% for salaries, rent, insurance, phones, etc., on an income of $60,000 the lawyer has net earnings of $20,000. Subtract federal and state income taxes [38% federal 11% California] and the attorney has net after tax income of $10,200 to loan or advance to the client. The attorney's cash flow after paying the expert's bill is $200. Single charge fee agreements are growing in popularity because lawyers who agree to "pay" the cost of a contingency fee case are now entitled to deduct the cost as a business expense. If $10,000 is needed to pay an expert's bill, it is paid from the attorney's net pre-tax income, reducing $20,000 to $10,000 with resulting taxes of $4,900 and leaving a net income of $5,100. In many states a single charge agreement is not available. In those states bar rules prohibit a lawyer from paying a client's business expenses or personal expenses and include in that definition the costs of litigation. States which allow single charge contracts draw a distinction between litigation expenses and business or personal expenses that a client would incur whether or not there was a lawsuit and which are the personal client's responsibility. In virtually all cases, a client is personally responsible for his or her medical bills or the payment of medical liens imposed by private insurance agreements, state health care insurance programs, Medicare, medical benefits paid by a worker's compensation carrier, county hospitals, self-insured employers, or liens by private physicians rendering direct care. WHO PAYS THE COSTS IF YOU LOSE? The best aspect of a contingency fee agreement is that in the event there is no recovery, the attorneys are not paid for their time, make sure this term is set forth in any contingency fee agreement your sign, but be careful about who is responsible for paying case costs in the event of a loss. In many states case costs are always the client's responsibility and even in states such as California, in which an attorney can agree to pay litigation costs without recourse to the client in the event of a loss, in a losing case the client could still be obligated to pay defense costs. Make sure the fee agreement you sign explains how any potential defense costs are going to be paid in the event your case turns sour. Defense costs usually are limited to specified categories of costs which include filing fees, court reporter fees and the like, as opposed to the full range of actual costs incurred by litigants in most cases. Exposure for defense case costs can occur if there is a dismissal of your case before trial or a defense verdict after trial. Some attorneys agree to pay defense costs if their advice to their clients turns out to be incorrect and others let the client make the call whether or not to reject a defense settlement offer and to take a case to trial. In the latter case, if the client chooses to try a case against the advice of attorneys, and it is won by the defendants, in that case the client agrees to pay the defendants' court costs. A losing client could be responsible to pay defense costs, defense expert fees, and defense attorneys fees. The rules vary from state to state, but many states require that if a settlement offer made in writing prior to trial, is rejected, and the client does not do as well at trial, then the client must pay a penalty, which can range from paying the defendants' court costs, defendant's expert fees or defense attorneys fees. Find out what the rule is in your state and how it could be applied in your case. Include in your fee agreement an understanding how a defense verdict and defense case costs will be handled. COMMON TERMS IN CONTINGENCY FEE AGREEMENTS Occasionally a fee agreement will ask for a power of attorney. Be careful not to agree that your lawyer has complete authority to settle your case. Demand that no settlement will be made without your authority and never approve settlement authority without obtain an understanding of the implications of a given settlement proposal and how your net recovery will be calculated. A power of attorney to the lawyer to negotiate a final settlement check can be given, but it should only be effective only after a settlement has been approved by you, a release has been executed by you forever ending your case or a final judgment is issued in your favor of the client. Once that occurs it is appropriate to give your lawyer a power of attorney to execute settlement drafts or checks to be deposited into his/her trust account to facilitate the prompt clearing of the settlement drafts or checks. Although no attorney can guarantee what the outcome of a given case will be, that does no prevent the lawyer from promising to use his/her best efforts on your behalf. A contract which merely agrees to represent you means the lawyer will provide the level of service common to your community. The "right lawyer" is never unwilling to make this commitment to his/her clients and to put it in writing. Some health care providers, HMOs, or insurers will demand client sign a lien or reimbursement agreement which may grant the lienor rights greater than those allowed by law. Never sign legal documents giving anyone a lien unless your attorneys have approved the lien beforehand. Ask your potential lawyer if he/she charges separately to negotiate a reduction of medical liens for your benefit. Many lawyers provide this service at no extra charge. In case you were injured while "on the job" and will be or have been receiving workers' compensation benefits, the compensation insurance carrier will assert a lien against your recovery. The resolution of workers' compensation liens also results in granting the carrier a credit against further benefits and can end benefits depending upon the amount of the recovery in a third party case. These rules vary greatly from state to state. Include in the fee agreement an explanation of how the workers' compensation insurance lien will be repaid and how this will affect the calculation of the lawyers' fees and your share. In the event of a judgment lien imposed by a court of law against your case, attorneys fees are always based upon the full recovery and the benefit conferred by the full recovery before deducting the amount of any judgment that has been taken against you. If as a result of this new litigation you attorneys are ordered to pay outstanding bills from your portion of the recovery, understand that the final cash you may receive will be less than what you may have realized had you not had outstanding bills and that the attorney's fees will be calculated based on the gross recovery including the benefit of any reduced debt. In such cases, the compensation paid to your attorneys may exceed what you receive in cash, but it should be the stated percentage of the recovery and your portion may consist of cash and paid judgment liens that have been imposed upon your case. Many times cases are settled by having a separate insurance company issue an annuity contract to make regular monthly or annual payments in the future. Should the payment of a settlement or judgment be carried out by periodic payments or on an annuity basis [often referred to as a structured settlement], your fee agreement should cover this possibility. In most cases, attorneys' fees are computed and collected as a percentage of the cost of an annuity and are paid from any initial cash payment made as part of the settlement. Today, fewer attorneys are recommending structured settlements and will only participate in such a financial investment as part of a settlement if you specifically make such a request. Structured settlements or annuities are sold by insurance companies such as Baldwin, First Executive, First Capital and Bankers' Mutual Life, all of which are bankrupt or have been under the control of the insurance commissioner and have not paid their agreed obligations. Only in the rarest of cases does a structured recovery make good sense. Attorneys will often ask for written authority to associate as co-counsel other attorneys or firms necessary to successfully prosecute your claims. Many lawyers will agree that any such association will result in no additional expense to the client. But make sure you are not being charged an inflated percentage so that your lawyer can "refer" you to someone else who will do all the work in exchange for a "referral fee." Demand that you must know and approve beforehand what agreements are being made concerning your case. You want to know who is being paid and how much to make sure you are receiving the representation you deserve. It is not unusual for attorneys to explain to clients in fee agreements that the lawyer may withdraw at any time if the client refuses to cooperate, does not follow attorneys' advice, or in the event the prosecution of this case is not economically feasible. If such terms are provided to you make sure that they are qualified to protect you from undue prejudice to your case and make sure that you will be given reasonable notice so you can hire other counsel. Require also in your contract that you can change attorneys at any time and that any sums due to your lawyer will not be paid until and unless there is a recovery. To avoid any doubts about who controls your case and to assure joint decision-making have your lawyer agree in writing to schedule regular office or telephone working sessions every 30 days, or as often as you agree, to meet with you to assure good attorney-client communication, joint case management and to participate in important decisions being made with regard to your claim. Remember, this is your case. In the event of an emergency you will need to be able to contact your lawyer and speak with him/her, not merely leave a message on a message recording machine. Your expectation on this issue needs to be communciated from the outset. An emergency exists whenever you determine that you need immediate advice. Findout at the beginning who you will be able to contact and what service you can expect. Once a promise is made to you about emergency services, put it in writing. CONCLUSION Like anything else, "the devil is in the details." This article has not been intended to provide an exhaustive list of the terms and conditions that will fit all lawyers, all clients, and all cases, but it is a starting point to expand your understanding of what you can and should expect before you are asked to sign. If an explanation given to you "sounds different" from what you have read in a fee agreement, ask for the agreement to be amended and initialed before your sign. Lastly, before you sign any fee agreement, take time to consider whether you would be comfortable in working with this person as your lawyer. Ask yourself whether or not she or he gave you clear and direct information. Will they be available in an emergency? Consider if the attorney spoke knowledgeably and with a minimum of legal terms. Think about whether this lawyer understood and shared your goals. As a client will you be a co-participant or will the lawyer be making all the decisions? Did the attorney give you his/her home phone number if you have an emergency? The importance of creating a comfortable working relationship with your lawyer cannot be underestimated. The road to obtaining the legal services you are seeking may be long, and it will take a considerable amount of teamwork to get there. If you make the commitment to find an experienced lawyer with whom you can work jointly under a clearly understandable written fee agreement you will be well on your way to the best possible result. December, 1995 ALEXANDER, RAPAZZINI & GRAHAM 55 S. Market Street, Suite 1080 San Jose, California 95113 (408) 289-1776; Fax 287-1776; TTY 286-1776; Email access@alexanderlaw.com 1300 Mercantile Library Building, 414 Walnut Street Cincinnati, OH 45202 (513) 723-1776; Fax 421-1776 Copyright 1995, THE ALEXANDER LAW FIRM Copyright 1996 ALEXANDER, RAPAZZINI & GRAHAM "The Consumer Law Page" is a trademark of The Alexander Law Firm